Testing Services Coordinator 50%

UIOWA•Iowa City, IA

6h•Onsite

About The Position

Passionate about helping students, solving problems, and delivering exceptional customer service? Join our team as a Testing Services Coordinator with The University of Iowa Exam Services! (50% appointment). As a Testing Services Coordinator, you'll play a key role in supporting student success by delivering exceptional customer service and ensuring a smooth testing experience for students, instructors, and staff. You'll use MAUI to verify upcoming exam needs and ensure accurate exam details and settings are available in ICON. You'll also be trained to navigate systems including Honorlock, the Proctored Exams Portal (PEP), ICON, MAUI, and the Proctor App to troubleshoot issues, answer questions, and provide timely technical support. Through strong communication, attention to detail, and creative problem-solving, you'll help keep exams running efficiently from start to finish. The position of Testing Services Coordinator uses MAUI to verify upcoming exam needs to ensure accurate exam details and settings are provided in ICON for students and instructors. In this role, you will be trained to navigate the following systems to provide troubleshooting and technical support to instructors, staff, and students: Honorlock, Proctored Exams Portal (PEP), ICON, MAUI, and the Proctor App. They will also have the opportunity to: Consult with instructors to identify and resolve exam-related issues by reviewing, troubleshooting, and updating exams completed at the test centers or virtually. Assist with academic integrity review and documentation. Resolve exam delivery issues and looks for solutions to recurring exam problems. And more! Click here for a full job description, including all duties and competencies assigned or e-mail the contact listed below. Visit: Job Opportunities (Org 02 & 35) to see all job opening with the Office of the Provost at the University of Iowa. About the Department: University of Iowa Exam Services, a unit within University College , supports colleges and departments throughout the university to provide exam support for students in online courses, SDS accommodations and make up exams for students in on-campus courses, and non-University of Iowa exams for community members.

Requirements

Bachelor’s degree or an equivalent combination of education and related experience in a higher education setting may also serve to meet this minimum education requirement.
Experience (typically 6 months – 1 year) working in an educational setting
Success in this position requires strong attention to detail, with the ability to identify discrepancies and maintain a high standard of accuracy.
This position requires working independently with minimal supervision; the successful candidate must be comfortable seeking guidance or support as needed.
Demonstrates a basic proficiency level in the following competencies: Manage multiple concurrent projects and/or activities and effectively prioritize and allocate time and resources.
Demonstrates a basic proficiency level in the following competencies: Meet or exceed customer service needs and expectations and provide excellent service directly or indirectly.
Demonstrates a working proficiency level in the following competencies: Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner.
Demonstrates a working proficiency level in the following competencies: Ability to work with a variety of individuals and groups in a constructive and civil manner and utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs.
Demonstrates a working proficiency level in the following competencies: Summarize and simplify technical concepts and explain those concepts in simple, clear language appropriate to the audience.
Demonstrates a working proficiency level in the following competencies: Apply communication techniques and relationship-building skills to work with a variety of individuals and groups constructively and collaboratively. Includes excellent oral, written, and interpersonal communication with internal and external customers.

Nice To Haves

Adaptability and willingness to learn new technologies.
Experience using Canvas.
Experience developing or delivering online assessments for students.
Experience using AI-driven assessment tools.

Responsibilities

Use MAUI to verify upcoming exam needs to ensure accurate exam details and settings are provided in ICON for students and instructors.
Navigate systems including Honorlock, the Proctored Exams Portal (PEP), ICON, MAUI, and the Proctor App to troubleshoot issues, answer questions, and provide timely technical support.
Consult with instructors to identify and resolve exam-related issues by reviewing, troubleshooting, and updating exams completed at the test centers or virtually.
Assist with academic integrity review and documentation.
Resolve exam delivery issues and looks for solutions to recurring exam problems.