Testing & Data Specialist

Northwestern Michigan College•Traverse City, MI

About The Position

The Testing & Data Specialist oversees the day-to-day operations of NMC’s two Testing Centers. The role supervises proctors and coordinates placement testing, NMC tests, certification exams, exams for other colleges and universities, and exams for community members seeking industry certifications. It also provides specialized data analysis support for student success efforts.

Requirements

Associate’s Degree.
Experience with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, Excel, and web browsing.
Experience using Google Workspace and video communication tools such as Google Meet and Zoom.
At least 2 years of customer service experience.

Nice To Haves

Bachelor’s Degree.
One year of management or supervisory experience.
One year of experience using Starfish/MySuccess.
One year of experience using Banner or another student database system.
Experience working in the education industry.
Knowledge of higher education and professional tests, best practices, and industry trends.

Responsibilities

Hire, train, and maintain schedules for proctoring staff.
Proctor tests when schedules cannot otherwise accommodate them or additional capacity is needed.
Supervise the test proctor team in accordance with NMC policies, including assigning and directing work, appraising performance, and addressing problems or gaps.
Maintain Testing Center certifications and oversee employee training for necessary certifications.
Monitor the balance between in-person testing and online proctoring to ensure appropriate staffing and academic integrity.
Stay current on testing best practices and technology solutions, and troubleshoot system failures or identify other suitable solutions for faculty and students.
Administer and proctor certification exams according to the requirements of testing venues.
Maintain records of administered tests and submit monthly reports to relevant areas and testing companies.
Maintain academic integrity at the Testing Centers, including notifying faculty of testing irregularities and suspected cheating with proctors and entering incidents as Red Flags in the Maxient system for the student judicial process.
Update Testing Center webpages with semester hours.
Communicate with students and staff about math placement scores, ensure placement is documented appropriately, and help students understand the measure.
Coordinate with NMC faculty, other college and university testing centers, and community members to accommodate testing needs.
Work with the Student Success Coordinator and Director of Student Success & Retention to support student success and retention data collection and analysis.
Monitor leading indicators to inform work planning and strategic decision-making.
Manage the data collection and reporting schedule and share it with appropriate Student Success & Retention teams.
Contribute to and support continuous improvement processes for My Success, the early alert system.