Testing Coordinator

Louisiana State University

2d•Onsite

About The Position

Reporting to the Testing Manager, the Testing Coordinator will proctor exams to students with disabilities requiring accommodations. They will assist in the coordination of the Disability Services (DS) testing program for students with disabilities. This position is a key member of the Disability Services team. GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE: Proctor exams to students with disabilities requiring accommodations. Assist in the coordination of the Disability Services (DS) testing program for students with disabilities. OPPORTUNITIES FOR LEADERSHIP: Enhance Customer Service in Testing Processes Each individual interaction between a student and a staff member is an opportunity to impact an individual student. By championing a culture of exceptional customer service, the Testing Coordinator can improve student satisfaction and contribute to increased student engagement, persistence, and overall success. ATTRIBUTES OF THE SUCCESSFUL CANDIDATE: Committed to advocating for students and supporting institutional and divisional priorities and initiatives, specifically a commitment to quality, communicating a sense of home, and designing programs, services, events, and experiences with everyone in mind. Does not start with “no” when addressing student concerns or requests, but instead works to find innovative ways to solve problems and meet the needs of students with disabilities. Solves problems at the lowest level possible. Willingness to admit to and learn from mistakes and help others through mistakes they make in a way that fosters positive personal and team growth. Can communicate with clarity, direction, and conviction in person, in written communication, and in virtual spaces. ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES: Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Requirements

High School Diploma
Experience providing services to individuals in a high pace environment.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Nice To Haves

Bachelor’s degree from an accredited institution.
Experience providing services to individuals in a high pace environment.

Responsibilities

Direct Student Support 40% Advise students individually on how to receive determined accommodations for their exams as well as requirements set by faculty, providing frontline advocacy and support. Responsible for proctoring exams for students with disabilities requiring accommodations in a variety of formats including paper-based, computer-based, as well as an assortment of alternative formats depending upon the student’s disabilities and accommodations.
Program Support 40% Coordinates logistics for the Disability Services (DS) testing program for students with disabilities. Responsible for security of all examinations and related material entrusted to DS by professors/instructors to be proctored with accommodations and for the accurate processing of the Examination Request Forms for students who schedule to take Disability Services provided exams.
Administrative Support 15% Responsible for day-to-day testing operations by providing administrative management including protection of confidential files, maintenance of the student information database, and attention to compliance with the ADA, as amended, Section 504 of the Rehabilitation Act of 1973 and related university policies and procedures. Embraces and executes the marginal gains approach for continuous improvement in the delivery of testing services every academic year, collecting and maintain statistics
Other duties as assigned (5%) Other duties as assigned. This includes, but is not limited to, efforts that support broad divisional and institutional goals, such as at least 40 hours per year spent supporting divisional initiatives, including Move-in Day, Welcome Week, Family Weekend, and Career Expo.