Testing Center & Scoring Office Manager / Testing Services Manager

MSU Internal Job Postings Details•East Lansing, MI

1d•Onsite

About The Position

This position will manage and provide leadership for the MSU Testing Center and Scoring Office, high traffic, customer-oriented service units within the Office of Undergraduate Education. The Testing Center conducts thousands of national, standardized exams, and the Scoring Office scans and reports hundreds of thousands of student exams through the calendar year. This position will provide leadership for the full range of services provided, including but not limited to the following duties: testing and scoring policies and procedures; contracts with external vendors; exploration of new revenue sources; database maintenance and report-writing; public relations and office websites; future direction and market analysis; financial matters and office budgets; communication with key university stakeholders; facilitating accommodated testing; adhering to all National College Testing Association Standards and ensuring staff compliance; leadership for the staffing, training, and space utilization of on-site and off-site exams; supervision of full-time and part-time scoring, test administration and proctoring staff; software use, including word processing, spreadsheet, database, online calendars, and numerous testing and scanning software programs or processes.

Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Education or Psychology with relevant coursework in Test Administration or Psychometrics
one to three years of related and progressively more responsible or expansive experience including knowledge or basic understanding of research guidelines, experience with project management, managing staff and budget, reference materials and requirements of college level study
or an equivalent combination of education and experience.

Nice To Haves

Master’s degree in higher education, educational leadership, or a related field
Knowledge of MSU IT systems, including those used for human resources, budgeting, and curriculum
Work experience in academic affairs at a large public institution with a focus on first-year students, curriculum design and assessment, and/or testing
Knowledge of current issues, best practices, and curriculum assessment, and/or national testing best practices
Certification for, or experience with, managing external testing protocols
Experience managing complex change initiatives in a collaborative and consensus building environment.
Commitment to undergraduate student success and unwavering passion to transform higher education to better serve marginalized students
Demonstrated experience with project management, leadership, and problem-solving within a complex organization like a higher education institution
Demonstrated commitment to inclusion
Demonstrated commitment to collaboration with constituencies and at multiple levels internal and external to the institution
Experience and comfort with working in ambiguity and demonstrated ability to iterate creatively and rapidly to solve problems

Responsibilities

Supervise Testing Center & Scoring Office employees and oversee all day-to-day operations to include determining and planning staffing, training, space utilization, contract negotiations, equipment and supply purchasing, and record keeping necessary to conduct testing and scoring services
Communicate with internal and external stakeholders
Resolve problems, arrange special test administrations, and develop new services and procedures
Administer academic, vocational, & achievement tests taken by MSU students and the public
Intake, scan, score, and report exams for MSU students and other exams as required
Maintain and reconcile accounts/bookkeeping
Interacts with: Admissions Counselors, Secretaries, and placement exam coordinators to provide test and scoring results, helps develop and/or verify procedures and guidelines and acts as a resource person
Interacts with Students/Public - to provide information and testing and scoring services
Interacts with Test Administrators - to hire, train and supervise during large scale test administration
Interacts with IPF Office and Event Schedulers - to reserve services and facilities, solve problems or expedite routine requests
Interacts with Resource Center for Persons with Disabilities - to properly implement testing accommodations for MSU students per ADA requirements
Interacts with Faculty/Staff/Administrators/Advisors/Students/MSU IT Staff/Public/Vendors - to resolve problems, arrange test administrations or scoring, discuss policy issues, purchase new equipment and software, and develop new services and procedures