Office Services Manager

Aramark•West Hartford, CT

22h

About The Position

The Office Services Manager is responsible for overseeing day-to-day office operations, leading the administrative support team, and ensuring a high level of customer service across the organization. This role also serves as the primary coordinator for office and facility-related service requests, including maintenance project orders and vendor coordination. The Office Services Manager ensures that administrative services, customer-facing processes, and maintenance workflows are delivered efficiently, consistently, and in alignment with organizational standards.

Requirements

Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.
Proven experience in office management, administrative services, or operations management.
Prior experience leading or supervising administrative or support staff.
Demonstrated experience coordinating customer service functions and resolving escalated issues.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities, projects, and stakeholders simultaneously.
Proficiency with office productivity tools and work order or ticketing systems.

Nice To Haves

Experience managing facilities service requests, maintenance work orders, or vendor coordination strongly preferred.

Responsibilities

Lead, coach, and oversee the administrative team, ensuring appropriate coverage, task prioritization, and performance standards.
Establish and maintain efficient office processes, procedures, and controls to support daily operations.
Serve as the escalation point for complex administrative issues requiring judgment, coordination, or cross-functional collaboration.
Monitor workload distribution and support training and development of administrative staff to improve effectiveness and service delivery.
Own the customer service experience for office-related and administrative requests, ensuring timely, professional, and solution-oriented responses.
Set service standards and expectations for the administrative team; monitor service levels and address performance gaps.
Handle escalated customer service concerns and ensure appropriate resolution and follow-up.
Partner with internal stakeholders to continuously improve customer experience and communication.
Serve as the primary point of contact for office maintenance requests and project work orders.
Intake, prioritize, track, and manage maintenance and facilities service requests from initiation through completion.
Coordinate with internal teams, vendors, and service providers to scope work, schedule services, and ensure timely execution of maintenance projects.
Monitor project status, communicate updates to stakeholders, and escalate delays or issues as needed.
Maintain accurate documentation and records related to work orders, vendors, and completed projects.
Support vendor relationships related to office services, maintenance, and facilities support.
Coordinate pricing requests, service approvals, and performance feedback in partnership with leadership.
Ensure vendors comply with service expectations and organizational standards.
Track and report on key operational metrics, including administrative service levels, customer service trends, and maintenance/work order activity.
Identify opportunities to streamline processes, reduce delays, and improve efficiency across office services.
Support budget awareness related to office services and maintenance activities, as applicable.
Ensure compliance with company policies, safety standards, and applicable procedures related to office operations and facilities support.