Testing Center Coordinator

Walla Walla Community College • Walla Walla, WA

1d • Onsite

About The Position

Walla Walla Community College (WWCC) is seeking applicants for a full-time Testing Center Coordinator at the Walla Walla campus. At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability. This position supports instruction by handling day-to-day testing center proctoring through maintaining appropriate certifications or required training. This position provides professional monitoring and administration for classroom make-up exams, testing for students with accommodations, and GED, CLEP, ATI, ExamSoft, Pearson Vue, Prac+Safe, CASAS, and student placement services and distance learning exams with a priority placed on proctoring nursing exams for students with accommodations. Under general direction, the position uses knowledge and experience specific to the above lists to serve the needs of students.

Requirements

• Any combination of education, experience, and/or training that provides the applicant with the knowledge and skills to perform the job may be considered by the college.
• An associate degree from a nationally accredited college or university AND three years of experience in teaching, training, counseling, or testing; OR College-level coursework and experience as a testing proctor.
• Experience with keyboarding, working knowledge of Microsoft Office programs and standard office procedures.
• Experience managing existing records system, reviewing schedules for compliance with legal requirements and organizational standards.
• Must be able to obtain required testing proctor certifications or trainings within 30 days of starting the position e.g., PearsonVUE (GED), ATI, CLEP, Prac+Safe, CASAS, Placement Testing procedures.
• Must be able to work independently and be self-motivated.
• Cannot be currently enrolled in academic courses at WWCC for the purpose of pursuing a degree. Exceptions may apply depending on the circumstance.
• Must be able to run and operate computers, manage and monitor camera use, DSS equipment, multiple software applications, and any additional new equipment related to testing and proctoring of examinations.
• Must be able to communicate clearly, effectively and pleasantly with various educational and cultural levels, with students, faculty, staff, the public and outside vendors, while utilizing written, electronic, and verbal methods.

Nice To Haves

• Bilingual English/Spanish

Responsibilities

• Coordinate the administration of various tests, including but not limited to classroom make-up exams, accommodations testing, and GED, CLEP, ATI, Pearson Vue, distance learning exams, Prac+Safe,CASAS, and newly adopted tests based on academic program needs.
• Implement requirements as established by associated testing companies and college policies.
• Proctor and oversee Placement tests and communicate results and or additional student needs with advising and or admissions.
• Proctor students/customers with scheduled appointments for testing.
• Coordinates intake process and test proctoring, reviewing test requirements and needs for each student/customer.
• Ensures tests are proctored according to the associated testing company, college policy, and Disability Support Services requirements.
• Responds to and reports any testing misconduct according to testing policy.
• Creates and maintains testing schedule.
• Facilitate placement tests and communicate outcomes with the appropriate staff.
• Maintain up to date certificates and credentials for all testing services implemented and proctored in the Testing Center
• Primary point of contact for testing related questions from staff and faculty
• Keep up to date records on testing usage and any receipts/ expenses for testing services
• Provides clear and professional communication and instruction to students, staff, faculty, the general public, and testing companies regarding testing policies, procedures, and/or practices. Forms of communication include electronic and verbal, i.e., responding to questions via email, over the phone or in person.
• Maintain and manage the Testing Center schedule
• Update the Testing and Placement web pages as necessary
• Work with Disabilities Services to clearly communicate accessibility and accommodations for impacted students
• Maintains accurate, organized, and accessible testing and exam storage records.
• Tracks when and where tests were taken.
• Acts as liaison for testing procedures.
• Processes prepared tests ensuring the integrity of the testing materials through secure storage measures.
• Facilitates the return of completed tests to faculty through secure channels (hand delivered, courier pouch, scanned and emailed directly to the instructor, etc.)
• Provides support for accessing testing records to appropriate staff.
• Work with IT to maintain testing workstations and update computer systems as needed to keep with current testing standards and programs.
• Assist the Director of the Academic Success Center with department related tasks
• Aid in developing/ editing training materials and testing procedure guides for the Testing Center
• Assist with tutoring in content area expertise when needed.
• Assist with marketing Testing and the Academic Success Center via email, fliers, graphics requests, etc.
• Assist with data collection following FERPA guidelines as needed
• Collaborate with instructors to maximize assistance to students when needed.
• Participate in any accreditation activities related to testing and tutor training
• Assist with housekeeping tasks in the Academic Success Center
• Maintain a clean and organized work area

Benefits

• medical, dental, life and long-term disability insurance
• paid sick leave
• paid vacation leave
• retirement plan
• 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP) unless declined at time of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree