Receptionist, Testing Center

GMHC•New York, NY

7d•Onsite

About The Position

The Receptionist is responsible for administrative tasks associated with the Testing Center and will maintain the front desk and telephone line. This position will coordinate information and paperwork to ensure smooth running of the Testing Center front desk. The receptionist will also answer and direct phones, create a friendly, welcoming, and helpful environment to clients in the waiting area, and assist in preparing all paperwork for client appointments. The receptionist will also assist GMHC agency receptionists in directing clients to the appropriate staff and services. The receptionist will also assist in entering client-level testing data in the agency data system (AIRS, AWARDS) and other Electronic Health Records systems (EHRs). They will interact with Testing Center staff to ensure client and service level information is captured and reported accurately.

Requirements

High School diploma is required.
Experience in data entry/data management
Detail oriented
Excellent organizational skills
Ability to maintain focus on repetitious tasks
Excellent computer skills, including advanced MS Word and Excel
Proficient in answering the phone while engaged in other clerical tasks.
Excellent communication and interpersonal skills.

Responsibilities

Manage client flow and assist in the processing of clients checking-in to and checking-out of the Testing Center using established tools and systems
Perform data entry duties by transcribing demographic information and testing records from forms into AIRS database, AWARDS, and other EHRs.
Labels, files/scans clients’ charts as directed
Maintain a tidy reception area and ensure clients are welcomed and supported.
Provide administrative support for the Director/staff as needed.
Complete office tasks such as filing, copying, documents shredding, and mailing.
Assists with distribution of HIV Self-test kits.
Assists with continuous quality improvement and other special projects
Assist with special projects and perform other related duties as requested.
Attend program and agency meetings and/or other trainings.