Testing Center Coordinator

UNC-Chapel HillChapel Hill, NC
Onsite

About The Position

The Undergraduate Testing Center Coordinator is a technically focused position responsible for the operation, maintenance, and continuous improvement of the College of Arts and Sciences Undergraduate Testing Center and associated computer lab environments. This role ensures secure, reliable, and well-supported computing and testing spaces for undergraduate students, with a strong emphasis on exam security, academic integrity, and technology reliability. The coordinator manages lab and testing center technology, schedules and trains staff, maintains hardware and software environments, administers scheduling and booking systems, and provides data-driven insights to support planning and decision-making. This position requires advanced attention to detail, strong technical troubleshooting skills, and the ability to support high-stakes, time-sensitive testing environments. In addition to these technical and administrative duties, the coordinator must put service first in their interactions with instructors and students by maintaining channels of communication, facilitating easy booking, and managing a fluctuating semester-based schedule. The coordinator must prepare for student staff turnover as workers graduate or have schedule changes.

Requirements

  • Advanced attention to detail.
  • Strong technical troubleshooting skills.
  • Ability to support high-stakes, time-sensitive testing environments.

Responsibilities

  • Operation, maintenance, and continuous improvement of the College of Arts and Sciences Undergraduate Testing Center and associated computer lab environments.
  • Ensuring secure, reliable, and well-supported computing and testing spaces for undergraduate students.
  • Managing lab and testing center technology.
  • Scheduling and training staff.
  • Maintaining hardware and software environments.
  • Administering scheduling and booking systems.
  • Providing data-driven insights to support planning and decision-making.
  • Maintaining channels of communication with instructors and students.
  • Facilitating easy booking.
  • Managing a fluctuating semester-based schedule.
  • Preparing for student staff turnover.
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