Testing Assistant

Joliet Junior College•Joliet, IL

About The Position

The Testing Assistant provides academic, placement, and certification test proctoring, along with clerical support and professional customer service to students, faculty, college personnel, and community members. Under the direction of the Director and Department Manager, the assistant proctors tests and communicates testing needs to the Department Manager. The role requires judgment and initiative to adapt work procedures, knowledge of department and college policies and procedures, and maintenance of applicable proctor certifications or credentials. This is a year-round, part-time position in Testing Services. Duties are performed indoors in an office or school environment, with a schedule that varies based on department needs. The position serves multiple Testing Services locations, including District 525 high schools, and requires travel between campuses and to community events. Scheduled hours are 28 per week. Testing Services hours are Monday–Thursday, 8:00 a.m.–8:00 p.m.; Friday, 8:00 a.m.–4:30 p.m.; and Saturday, 8:00 a.m.–12:00 p.m. The center is closed on Fridays and Saturdays during the summer. Hours may change during summer, spring break, and peak enrollment periods.

Requirements

High school diploma or equivalent.
One year of office support and/or customer service experience.
Intermediate computer and Internet skills, and working knowledge of current office practices, machinery, and procedures.
Attentiveness to detail, strong organizational skills, initiative, and ability to multitask.
Ability to manage sensitive information with professionalism, discretion, and impartiality.
Strong verbal and written communication skills and ability and willingness to work cooperatively with a diverse population.
Ability to establish and maintain cooperative and effective working relationships with college and community members, displaying cultural competence and emotional intelligence.
Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
Ability to travel between campus locations and to community events.
Ability to remain calm and organized when testing traffic increases.

Nice To Haves

Associate’s degree.
Two years of clerical and/or receptionist experience in an educational environment, preferably working with disabled students in a learning environment.
Proficient computer and Internet skills.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Professionally represent Joliet Junior College and uphold the College’s core values.
Provide customer service and user support to students, faculty, staff, and community members; assist people with disabilities with testing accommodations and general assistance; answer inquiries, provide information and referrals, and schedule on-campus and remote testing appointments.
Administer and proctor academic, placement, and certification exams in person and remotely; follow test security protocols; safeguard testing materials, software, and environments; maintain confidentiality of student records and test results; enter data accurately and maintain documentation; and provide proctoring at multiple Testing Services locations, including District 525 high schools.
Provide technical support to department personnel and students using office equipment.
Assist with manual entry and batch uploading of testing scores, including placement and admissions testing.
Troubleshoot testing issues for college staff, faculty, students, and community members; collaborate with IT on minor technical concerns; and keep informed about technical developments related to testing operations.
Prepare and organize reports, survey results, records, and files.
Organize center materials and assist and instruct students in locating and using test center materials and equipment.
Provide Testing Services reception assistance as needed.
Participate in staff meetings, in-services, college events, and required training.
Travel to other campuses and centers.
Perform related duties as assigned.