Testing Assistant

Joliet Junior College•Romeoville, IL

4d•$19 - $20•Onsite

About The Position

The Testing Assistant provides academic, placement, and certification test proctoring, along with clerical support and customer service to students, faculty, college personnel, and community members. The role serves as a proctor under the direction of the Director and Department Manager, communicates testing needs to the Department Manager, and requires judgment and initiative in adapting work procedures. The position requires knowledge of department and college policies and procedures, as well as maintaining appropriate proctor certifications or credentials. This is a year-round part-time position in Testing Services within Student Development. Duties are performed indoors in a usual office or school environment. The schedule varies according to department needs, with Testing Services hours generally Monday through Thursday, 8:00 a.m.–8:00 p.m.; Friday, 8:00 a.m.–4:30 p.m.; and Saturday, 8:00 a.m.–12:00 p.m. Testing Services is closed Fridays and Saturdays during the summer, and hours may change during summer, spring break, and peak enrollment periods. The role requires travel to other campuses and centers.

Requirements

High school diploma or equivalent.
One year of office support and/or customer service experience.
Intermediate computer and Internet skills and working knowledge of current office practices, machinery, and procedures.
Attentiveness to detail, strong organizational skills, initiative, and ability to multitask.
Ability to manage sensitive information with professionalism, discretion, and impartiality.
Strong verbal and written communication skills and willingness and ability to work cooperatively with a diverse population.
Ability to establish and maintain cooperative and effective working relationships with college and community members, demonstrating cultural competence and emotional intelligence.
Demonstrated commitment to the College’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
Ability to travel between campus locations and to community events.
Ability to remain calm and organized when testing traffic increases.

Nice To Haves

Associate’s degree.
Two years of clerical and/or receptionist experience in an educational environment, preferably working with disabled students in a learning environment.
Proficient computer and Internet skills.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Represent Joliet Junior College professionally and uphold the College’s core values.
Provide customer service and user support to students, faculty, staff, and community members, including assisting people with disabilities with testing accommodations and general assistance.
Answer inquiries, provide information and referrals, and schedule on-campus and remote testing appointments.
Administer and proctor academic, placement, and certification examinations in person and remotely, following test-security protocols and safeguarding testing materials, software, and environments.
Maintain confidentiality of student records and test results; enter data accurately and maintain organized documentation according to Testing Center procedures.
Provide proctoring services at multiple Testing Services locations, including District 525 high schools.
Provide technical support to department personnel and students using office equipment.
Assist with manual entry and batch uploading of testing scores, including placement and admissions testing.
Troubleshoot testing issues for staff, faculty, students, and community members; collaborate with IT on minor technical concerns and keep current with technical developments related to testing operations.
Prepare and organize reports, survey results, records, and files.
Organize center materials and assist and instruct students in locating and using test center materials and equipment.
Provide Testing Services reception assistance as needed.
Participate in staff meetings, in-services, college events, and required training.
Travel to other campuses and centers.
Perform related duties as assigned.