Test Technician 3

Lionbridge • Corvallis, OR

4d

About The Position

Lionbridge is seeking an experienced Managed Services Technician 3 to provide technical support to clients, troubleshoot technical issues, and help ensure the delivery of high-quality managed services. The role calls for a solid technical background, problem-solving ability, and a commitment to excellent customer service.

Lionbridge is a globalization company that provides translation and localization solutions in more than 350 languages. Based in Waltham, Massachusetts, the company maintains solution centers in 24 countries.

Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of experience in IT support, including at least 1 year in a managed services environment.
• Strong technical skills in relevant technologies.
• Good problem-solving skills.
• Good communication and interpersonal skills.
• Strong grasp of the Microsoft Office suite, including MS Word, MS Excel, OneNote, and MS Outlook Exchange.

Nice To Haves

• Technical certifications such as CompTIA A+, Network+, or Security+.

Responsibilities

• Provide technical support to clients and resolve technical issues in a timely and effective manner.
• Troubleshoot and diagnose technical problems using a variety of tools and techniques.
• Escalate unresolved issues to senior technicians or vendor support.
• Monitor system performance and identify potential problems.
• Implement solutions to prevent future technical issues.
• Develop and maintain technical documentation.

Benefits

• Opportunity to work with a passionate and collaborative team.
• Opportunity to put your vision, ideas, and best practices into production.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED