Exam Proctor

PSI Services • Henderson, NV

2d • Remote

About The Position

The Test Security Specialist/Exam Proctor is responsible for carrying out all tasks associated with the administration of remote proctoring for PSI’s computer-based examinations across the US. To serve remote customers and exam-takers effectively, the Test Security Specialist must have a flexible approach to working hours and arrangements. The role will require availability to align with general test center opening hours but may include late evenings and weekends on occasion.

Requirements

• High school diploma or equivalent required.
• Experience in a customer service role required.
• Computer literacy required, skills in Microsoft Office software are desirable.
• Ability to read and interpret documents such as safety rules and operating/maintenance instructions.
• Evidence of ability and experience in identifying, evaluating and troubleshooting potential problems for customers.

Nice To Haves

• Experience in testing environment or invigilation/proctoring desirable.

Responsibilities

• Remotely proctor a variety of high stakes exams.
• Maintain confidentiality and security of all exams administered.
• Responsible for promoting and maintaining the highest level of exam security
• Writes detailed reports and correspondence for all incidents encountered during an exam.
• Daily, weekly and monthly queue performance reporting.
• Assist in responding to Customer Service calls and live chat as needed.
• Work and communicate effectively with various levels of management.
• Other duties within scope of the Online Assessments team as required.

Benefits

• 401(k), pension, or country-specific retirement plans with employer contributions
• Enhanced paid time off/annual leave policies
• Medical insurance tailored to your region
• Dental, vision, life, and short-term disability insurance (US)
• Medical cashback plan including dental, vision, and income protection (UK)
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP)
• Volunteer Day each year

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED