Test Quality Specialist

Bank of America•Charlotte, NC

About The Position

The Test Quality Specialist is part of Enterprise Independent Testing (EIT), a sub-line of business within Global Risk Management at Bank of America. EIT develops analytical tools and tests for risk and capital measurement, management, and reporting, and partners with business and enterprise functions to address internal and regulatory requirements. The organization supports testing across end-to-end processes for the Second Line of Defense, Frontline Units, and Control Functions, and is advancing testing through digital transformation, automation, artificial intelligence, and natural language processing. This role performs comprehensive quality assurance reviews to identify risks, defects, and control issues within processes and systems. It helps ensure testing activities meet internal standards and comply with applicable laws, rules, and regulations. The specialist evaluates process and control effectiveness, documents findings, and recommends improvements, using analytical and problem-solving skills, business acumen, process management experience, and the ability to turn data into meaningful risk and operational insights.

Requirements

Bachelor’s degree or above in a relevant field, including Finance, Economics, Mathematics, Computer Science, Statistics, Process or Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience.
Knowledge of risk management and control assessment.
Ability to work in a highly controlled and audited environment with control rigor and discipline.
Process management ability, including monitoring ongoing process performance, addressing pain points, and remediating issues to reduce risk.
Ability to understand and manage the end-to-end test life cycle, from test request through development, execution, and dissemination of results.
Ability to execute tests by following test scripts and/or using automated processes.
Business acumen and deep understanding of products, underlying businesses, and associated technical domains.
Creative and effective problem-solving, including under constraints.
Growth mindset and interest in exploring new technologies, frameworks, and best practices.
Attention to detail, including writing clean, maintainable code and proactively identifying and resolving issues.

Nice To Haves

Experience supporting risk, audit, compliance, operations, or control functions within financial services.

Responsibilities

Apply EIT core skills, including critical thinking, decisiveness, enterprise mindset, proactivity, project management, risk management, adaptability, collaboration, customer and client focus, effective written and verbal communication, and control rigor and discipline.
Partner with process and data owners, risk managers, and EIT teams supporting operational, data-sourcing, and technology infrastructure needs.
Conduct quality assurance reviews and testing to identify operational risks, defects, and areas of non-compliance.
Document test results, defects, and risk findings clearly, accurately, and in an organized manner.
Evaluate the effectiveness of processes and controls and provide recommendations for improvement.
Demonstrate understanding of regulatory updates, compliance standards, and quality assurance procedures.