Test Proctor (30 hours per week)

ACCS•Huntsville, AL

1d•Onsite

About The Position

The Test Proctor will provide support to the activities in the Huntsville Campus Testing Center. This role involves communicating with customers, registering test takers, maintaining testing records, and administering various academic and non-academic tests according to established policies and procedures. The position requires attention to detail, the ability to work independently, and excellent customer service skills.

Requirements

A minimum of one (1) year (32 semester hours) of postsecondary education from an accredited institution with coursework in education, business or computer related field is required.
Ability to utilize Excel or other database software to enter, format, sort and analyze information is required.
Ability to utilize Word or other word processing tools to prepare and communicate information is required.
Knowledge of a computer based testing environment.
Knowledge of Learning Management Systems.
Knowledge of how postsecondary institutions operate.
Skill in operating a mouse to control a computer.
Skill in operating a computer.
Skill in utilizing a phone.
Skill in operating a fax machine, copier and printer.
Skill in operating a video monitor, recorder and/or testing security equipment.
Skill in operating a Test Scanner.
Ability to utilize administrative software to input and locate information.
Ability to utilize and search the internet for information.
Ability to utilize online Learning Management systems to administer and proctor exams.
Ability to multi-task and handle multiple priorities at one time.
Ability to maintain confidential information.
Ability to work and communicate with a variety of people from diverse backgrounds.
Ability to utilize email systems to communicate information.
Ability to work with minimal supervision/work independently.
Ability to stay calm under pressure.
Conscientious- care about how work is done and wanting to do a good job.
Initiative- responding to downtime by taking responsibility to do other work.
A focus on details.
A focus on being friendly and patient in responding to customer needs.
Willingness and desire to learn new things and apply that learning.
Willingness to maintain flexibility in order to meet customer and testing center needs.

Responsibilities

Serve as test proctor for the Huntsville campus Testing Center.
Communicate with customers (faculty, other colleges, companies) via email and phone to give test information, answer questions, and schedule testing.
Register student test takers in administrative software system to ensure student accounts are charged.
Operate Excel or other database software to enter and maintain testing records.
Alert supervisor of any issues that are beyond implementing the policies and procedures of the testing center.
Proctor academic tests according to faculty or supervisor specifications.
Administer the paper and pencil based WorkKeys assessment.
Dispense tests to students.
Check identification of students.
Answer student questions about tests.
Notify supervisor, IT and/or instructor when technical issues arise with academic tests in order to resolve basic IT issues for computer based assessments (non-academic).
Work with vendors’ technical support over the phone to resolve IT problems that are outside the testing center.
Make routine decisions in order to implement the policies and procedures of the testing center.
Check in students for testing.
Enter test passwords in computer-based testing system to start tests.
Operate and maintain video equipment.
Administer the designated exam for admission into college Nursing program.
Remove- ACT Residual assessment.
Maintain confidentiality of office information.
Provide services in a courtesy and professional manner.
Perform other duties as assigned.