Part-Time Test Proctor/Office Assistant

North Idaho College•Post Falls, ID

3d•$17 - $20•Onsite

About The Position

Help students take the next step toward their educational and career goals by joining the Workforce Training Center as a part-time Test Proctor/Office Assistant. In this important role, you'll provide a welcoming, professional testing experience while supporting the daily operations of a busy office. Your attention to detail and commitment to outstanding customer service will help ensure students have the resources and support they need to succeed. You'll oversee computer-based testing sessions by providing clear instructions, ensuring candidates follow established testing procedures, and maintaining the security and integrity of the testing environment. You'll work with multiple testing platforms and proprietary software, accurately maintain testing records, and follow strict confidentiality and security requirements. In addition to proctoring exams, you'll assist with student registration, data entry, answering phones and emails, responding to general inquiries, and providing front-line customer service to students, employees, and community members. This role offers a variety of responsibilities in a collaborative environment where every day brings new opportunities to assist others.

Requirements

High School Diploma or general education degree (GED)
A minimum of one year full-time equivalent customer service experience.
Dependable
Customer-focused
Committed to accuracy
Clear communication skills
Ability to work with people from diverse backgrounds
Ability to confidently guide groups through structured testing procedures while maintaining professionalism
Exceptional attention to detail
Strong organizational skills
Proficiency with Microsoft Office and standard office technology
Ability to manage confidential information with integrity
Flexibility and the ability to adapt to changing priorities
May not be permitted to take or be certified in some of the exams they administer or proctor to maintain test integrity.

Responsibilities

Oversee computer-based testing sessions by providing clear instructions.
Ensure candidates follow established testing procedures.
Maintain the security and integrity of the testing environment.
Work with multiple testing platforms and proprietary software.
Accurately maintain testing records.
Follow strict confidentiality and security requirements.
Assist with student registration.
Perform data entry.
Answer phones and emails.
Respond to general inquiries.
Provide front-line customer service to students, employees, and community members.