Test Engineer

Hyve Solutions•Olive Branch, MS

About The Position

Hyve Solutions is seeking a detail-oriented, hands-on, results-driven Test Engineer with strong communication skills and a strong work ethic to work in a challenging, fast-paced environment. The role provides Level 3 technical support for troubleshooting and failure analysis of server, rack, storage, and GPU products in repair. It sustains repair procedures and documentation, trains employees, improves repair operations, maintains repair reporting tools and test equipment, and supports escalated repair issues globally. The position also provides technical direction to test, assembly, and repair teams and helps hire and retain repair technicians. The position works on problems of moderate scope and complexity, exercises judgment within defined procedures, and builds productive relationships with internal and external partners. It guides project completion and may set technical strategy and direction for self or others. A bachelor’s degree in computer or electrical engineering, or equivalent, is a plus; at least three years of related experience is required.

Requirements

Minimum of 3 years of related experience.
Analytical and problem-solving skills.
Prior knowledge of a ticket tracking system, such as Jira.
Knowledge of manufacturing systems.
Effective time management and delegation skills.
Skill in debugging and root cause analysis.
Programming and database knowledge, including Python and MySQL.
Demonstrated knowledge of Lean philosophies and experience applying them.
Excellent written and verbal communication skills.
Attention to detail and process.
Self-starter with high motivation.
Ability to work comfortably in a fast-moving business and team environment.
Ability to exercise judgment within defined procedures and practices.
Ability to build productive internal and external working relationships.
Physical ability to complete company-required training requirements.

Nice To Haves

Bachelor’s degree in computer or electrical engineering, or equivalent.
Prior knowledge of a PLM system, such as Agile.
PHP programming knowledge.

Responsibilities

Provide Level 3 technical support for troubleshooting and failure analysis of server, rack, storage, and GPU products in repair.
Maintain repair training procedures and related documentation, and train employees.
Improve the repair area to reduce defects, failures, and labor costs.
Keep repair reporting tools and websites, including test database information, up to date.
Provide global support for escalated repair issues.
Provide technical leadership and direction to test, assembly, and repair teams.
Hire and retain repair technician talent.
Install hardware into racks, manage rack cabling, and perform preventive maintenance.
Review and maintain repair test equipment and capacity.
Evaluate complex problems and data, and work with leadership on matters involving multiple functional areas, divisions, and/or customers.
Provide solutions to moderately complex problems using standard techniques and methodologies.
Coordinate reporting and follow-up tasks with internal and external peers.
Guide project completion and conduct technical tasks or set technical strategy and direction for self or others.