Test Center Representative
Palm Beach State College•Boca Raton, FL
•Onsite
About The Position
Responsible for administering various tests, scoring and processing related materials. Conducts training for placement testing and responds to inquiries. Identifies and troubleshoots minor technical issues during the testing process as per established policies. Position requires the ability to work a fluctuating schedule, including nights and weekends.
Requirements
- High school diploma or GED with additional training related to the position
- One year of related experience
- Microsoft Office Professional or similar application
- Attention to detail while maintaining effective time and task management
- Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
- Regular physical attendance required
Responsibilities
- Sets up tests according to established protocol.
- Monitors the administration of various tests.
- Scans, scores and electronically submits test scores.
- Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.
- Directs students to proper portions of testing software and addresses minor problems.
- Ensures security and confidentiality of State, national, and college tests and records, scoring procedures and data collection and reporting.
- Provides students with disabilities with reading and scribe services.
- Welcomes and assists persons who come into the department.
- Provides administrative support to the department.
- Performs other job-related duties as assigned.
Benefits
- Tuition fee waiver at PBSC
- tuition reimbursement
- degree recognition award
- educational leave
- Medical, dental, vision, disability, life insurance
- parental leave
- Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off
- wellness programs
- apps related to stress management, nutrition, meditation
- Leadership programs
- professional learning workshops
- State retirement plan options
- voluntary 403(b) and 457 plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
