Test Center Manager (Grand Rapids, MI)

Pearson • Grand Rapids, MI

2d • Onsite

About The Position

Pearson VUE is the global leader in computer-based testing and is hiring a Test Center Manager for its Grand Rapids, MI location. This entry-level position involves customer interaction, staff management, and operational duties within a secure testing environment. The role is part of Pearson, a leading learning company.

Requirements

• High school diploma or equivalent is required.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to lift up to 20 lbs on occasion.
• Ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Ability to sit for long periods of time.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.

Nice To Haves

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.

Responsibilities

• Perform on-time site opening and closing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees while testing and maintain a secure testing environment.
• Communicate with internal technical support to resolve technical issues.
• Adhere strictly to company policies using careful judgment.
• Maintain a professional and clean testing center, including light housekeeping.
• Manage site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Operate a computer and telephone.
• Work in a quiet, focused environment and hear words spoken in soft voices.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED