Test Center Administrator/Proctor-Full Time

PSI Services•Cedar Rapids, IA

3h•Onsite

About The Position

PSI is a global leader in testing solutions, helping people achieve their goals through fair and secure assessments. We provide license and certification exams for state and federal agencies, as well as assessments for public and private companies. Our mission is to create a positive testing experience that empowers candidates to succeed. As a Test Center Administrator (Exam Proctor), you’ll play a critical role in maintaining exam integrity and delivering a smooth, professional experience for every test taker. This is an entry-level position with training provided, perfect for individuals who value accuracy, customer service, and a calm testing environment.

Requirements

High school diploma or equivalent.
US citizenship is required.
Strong communication skills and attention to detail.
Ability to remain calm under pressure and handle sensitive situations.
Basic computer skills; Microsoft Office experience is a plus.
Physical ability to stand/walk for up to 40% of your shift.
Commitment to exam security and compliance.

Nice To Haves

Customer service experience preferred (training provided).

Responsibilities

Welcome test takers and explain testing procedures clearly.
Verify IDs and maintain strict exam security protocols.
Set up workstations and troubleshoot technical issues with internal teams.
Supervise exams and ensure compliance with PSI policies.
Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
Provide support for test takers with accessibility needs.