Test and Code Compliance Coordinator

KONE•Rochester, NY

3d•$54,800 - $71,925•Hybrid

About The Position

This role will support KONE Americas' Trumbull, CT, Albany, Rochester, and Syracuse, NY branches, and will be based at the Rochester, NY branch. The position will initially be 100% in-office during training, with a transition to a hybrid schedule. The coordinator will manage local and district processes for scheduling, and interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections. The role requires a candidate with progressive and successful customer service experience and an interest in learning a new industry.

Requirements

2+ years of progressive and successful customer service experience
Proficient in MS Word and Excel
Well Organized
Customer service mindset
Ability to multitask on a daily basis
Ability to collaborate with all levels of the organization to achieve business goals
Ability to thrive in areas where priorities change from time to time
Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)
Passion for quality and results
Committed to promoting a safety culture in your team

Nice To Haves

Appetite for learning a new industry

Responsibilities

Manage local and district processes for scheduling testing and inspections.
Interface with Service/Repair Supervisors, customers, 3rd party inspection companies, and local regulatory bodies to schedule testing and inspections.
Schedule and coordinate with Service/Repair Supervisors and Repair Operations Specialist in scheduling of other planned repairs to support efficiency in managing technician and crew schedules.
Work with Branch Staffs on expectations, processes, and information required to support Testing and Code Compliance processes.
For Branches not on ATI Tender Creation, create billable tenders for testing and inspections for customers, follow-up to obtain approval, create Billable Service Orders and requisition parts as required.
Lead, coordinate, and maintain accuracy of Automatic Test and Inspection Database (ATI), SAP contractual testing requirements and report out to General Manager, Service and Solutions weekly.
Track, manage permits and communicate completed inspections to government agencies and customers.
Adapt to and implement changes as a result of tracking and monitoring local regulatory directives / violations and requirements, Authority Having Jurisdiction (AHJ) code compliance.
Manage invoice disputes on billable testing and inspections.