Territory Supervisor (Northeast) - JJMT Vision

Johnson & Johnson Innovative Medicine • Santa Ana, CT

2d • $94,000 - $151,800 • Onsite

About The Position

Johnson & Johnson Vision is recruiting for a Territory Supervisor. This field-based position is responsible for providing all front line supervisory activity to assigned field service staff. The territory includes all states from Maine to Virginia; West Virginia; Ohio; Tennessee and Arkansas.

Requirements

• At Least 6 Years of Work Experience
• H.S. Diploma or Equivalent
• Leadership and team management skills.
• Attention to detail and problem-solving skills.
• Strong written and verbal communication.
• Expertise in the Field Service Industry.
• Excellent interpersonal and customer service skills.
• Knowledge of company policies.
• Time management and organizational skills.
• Ability to maintain a consistent teamwork mentality.
• Computer skills and knowledge of relevant software applications.

Nice To Haves

• Bachelor's degree

Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.
• Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.
• Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.
• Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.
• Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.
• Responsible for approving expenses, monitoring individual team member performance and area metrics.
• Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.
• Other duties as assigned

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED