Territory Service Manager | $68K-$72K + Quarterly Bonus

Advanced Fryer Solutions, LLC•Braddock, PA

29d•$68,000 - $72,000•Onsite

About The Position

Advanced Fryer Solutions is seeking a driven, hands-on Territory Service Manager to lead and grow our Pittsburgh market. This is more than a management position. We're looking for a leader who wants to take ownership of a territory, build a high-performing team, strengthen customer relationships, and help make Pittsburgh one of the top-performing markets in our company. If you're energized by accountability, operational excellence, coaching employees, and achieving results, this is an opportunity to make a meaningful impact and build a successful market.

Requirements

Must live in or near the Pittsburgh metropolitan area.
Prior leadership or management experience required.
Proven ability to lead teams, improve performance, and drive results.
Strong coaching, communication, and conflict-resolution skills.
Experience managing KPIs, productivity metrics, staffing, and employee development.
Ability to hold team members accountable while maintaining a positive culture.
Strong problem-solving and decision-making abilities.
Comfortable using mobile technology and reporting tools.
Valid driver's license with an acceptable driving record.
Ability to lift up to 75 pounds when necessary.
Ability to work flexible hours based on operational needs.

Nice To Haves

Experience in restaurant operations, QSR, hospitality, retail management, field service, logistics, route operations, or multi-unit management strongly preferred.

Responsibilities

Territory Performance & Growth
Team Development & Retention
Customer Satisfaction & Retention
Service Quality
Operational Efficiency
Safety & Compliance
Employee Accountability
Territory Profitability
Building a Strong, Winning Culture
Lead, coach, train, and develop a team of field service technicians.
Foster a culture of accountability, safety, teamwork, and exceptional customer service.
Conduct ride-alongs, field visits, coaching sessions, and performance reviews.
Hold employees accountable to company standards, KPIs, and performance expectations.
Recruit, interview, onboard, and develop top talent.
Support technicians in the field and provide operational guidance.
Act as a working leader by covering routes during PTO, call-offs, staffing shortages, or business needs.
Build and maintain strong customer relationships.
Resolve customer concerns quickly and professionally.
Monitor territory performance, service quality, productivity, and profitability.
Identify opportunities to improve operations and grow the market.
Partner with senior leadership to execute territory growth initiatives.
Ensure compliance with all company policies, procedures, and safety standards.