Territory Sales - Inside Sales Representative - Senior

Cummins • Mississauga, ON

3d • Onsite

About The Position

Provide sales support for Cummins products and/or services throughout the sales cycle. May support more complex customer accounts that require adaptation of response or extensive research. May independently develop and capture opportunities for additional sales.

Requirements

• Sales support experience
• Experience with complex customer accounts
• Ability to adapt response or conduct extensive research
• Ability to independently develop and capture sales opportunities
• Experience converting prospect contacts into sales
• Experience following the full sales cycle from lead to close
• Experience conducting follow-up calls/emails for repeat business, cross-selling, and up-selling
• Experience creating qualified leads
• Experience assisting with quotes/RFPs
• Experience managing customer inquiries, including escalated or complex issues
• Experience maintaining accurate customer data
• Experience updating customer accounts
• Experience supporting the setup of new customers and supplier arrangements
• Experience with precise sales entry, forecasting, and reporting
• Experience using CRM tools
• Experience with Cummins Sales Process standards
• Experience collaborating across sales and internal teams
• Experience coordinating communication
• Experience balancing inventory/service capabilities
• Experience supporting overall sales goals
• Experience planning and prioritizing Inside Sales activities
• Experience mentoring team members
• Experience recommending process improvements

Responsibilities

• Convert inbound and outbound prospect contacts into sales by identifying opportunities and following the full sales cycle from lead to close.
• Conduct follow‑up calls/emails to drive repeat business, cross‑selling, and up‑selling to existing customers.
• Support sales efforts by creating qualified leads, assisting with quotes/RFPs, and helping with other sales cycle activities.
• Manage customer inquiries—including escalated or complex issues—to ensure accurate, prompt resolution and strong customer satisfaction.
• Maintain accurate customer data, update accounts, and support the setup of new customers and supplier arrangements.
• Ensure precise sales entry, forecasting, and reporting using CRM tools and Cummins Sales Process standards.
• Collaborate across sales and internal teams to coordinate communication, balance inventory/service capabilities, and support overall sales goals.
• Help plan and prioritize Inside Sales activities, mentor team members, and recommend process improvements to enhance efficiency and customer loyalty.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed