Territory Sales Assoc Manager

Zimmer US, Inc.•Omaha, NE

7d•$90,000 - $115,000•Hybrid

About The Position

The Territory Sales Associate Manager supports commercial growth and market adoption of iovera° cryotherapy for pain management. This role is a commercial partner connecting iovera° customers, field sales, and Zimmer Biomet internal business functions. Working with other Territory Sales Associate Managers, Regional Sales Directors, distributor partners, sales operations, and cross-functional teams, the position supports customers throughout the customer lifecycle, from initial opportunity and implementation through utilization, growth, recovery, and retention. The role coordinates resources to address complex customer needs, supports business development and strategic account initiatives, manages inbound commercial opportunities, and develops white-space business where commercial coverage is not yet available or is in development. It supports customer onboarding, implementation, account and purchasing setup, reimbursement readiness, ordering, and resolution of operational and financial barriers. The position also serves as a liaison among customers, field sales, and internal functions, and helps resolve billing, credit, contracting, account, and other administrative issues that could prevent customer access, ordering, or continued utilization. This is a hybrid position with regular travel to customer sites, hospitals, ambulatory surgery centers, industry meetings, and internal business meetings. Travel may be approximately 40–50%, depending on territory and business requirements. Expected compensation is $90,000–$115,000, with an at-plan quarterly target bonus of $18,500.

Requirements

At least 5 years of progressive experience in healthcare medical device reimbursement, pain management, or a related field.
Medical device, pharmaceutical, or healthcare sales experience, or related commercial operations, strategic account management, customer success, or business development experience.
Demonstrated experience supporting customer relationships and commercial objectives within a healthcare environment.
Experience collaborating with field sales and cross-functional business teams.
Excellent analytical, communication, presentation, and relationship-building skills.
Ability to work independently in a field-based environment and collaborate effectively across a corporate organization.
Ability to travel as required to support customers, strategic accounts, field partners, and business objectives.

Nice To Haves

Bachelor’s degree in healthcare administration, business, finance, clinical sciences, or a related field preferred.
Pain management experience is strongly preferred.

Responsibilities

Provide introductory virtual overviews of iovera° technology and the customer journey, and educate prospective customers about available organizational resources and support.
Facilitate the transition from initial customer interest to Territory Sales Associate Manager-led clinical and commercial engagement.
Coordinate account setup and structure, purchasing requirements, reimbursement readiness, ordering processes, and other operational requirements needed to bring new customers live.
Support customer onboarding and implementation coordination.
Identify and address operational or financial barriers affecting dormant, declining, or at-risk accounts to help restore normal ordering and utilization.
Provide virtual billing and reimbursement support to customers.
Act as a liaison between field sales and internal Operations, Finance, Legal, Customer Service, and other functional partners.
Coordinate customer issue resolution requiring cross-functional involvement and maintain visibility and follow-through on open customer needs until resolved.
Help manage documentation, agreements, account setup, ordering, invoicing, pricing, and other administrative or customer-specific commercial requirements.
Communicate frequently with regional Territory Sales Associate Managers and East/West Regional Sales Directors, providing visibility into leads, customer issues, outstanding receivables, operational barriers, and follow-up needs.
Assist Territory Sales Associate Managers with customer communications and administrative activities that can be handled virtually.
Identify trends and recurring barriers requiring regional or national leadership attention.
Work with customers, Finance, and Accounts Receivable to resolve invoice disputes, past-due balances, credits, payment issues, account reconciliation, credit holds, and other financial barriers.
Assist with past-due account follow-up and collection efforts in partnership with Territory Sales Associate Managers and Finance.
Troubleshoot and resolve billing, credit, account, purchasing, contracting, and administrative issues that prevent customers from accessing or ordering products.
Capture inbound and internally generated iovera° leads, conduct initial outreach and qualification, gather opportunity details, and route qualified opportunities to the appropriate Territory Associate Manager with background and next steps.
Gather information about procedure volumes, clinical interest, treatment setting, decision-makers, and implementation needs.
Travel as required to support customers, strategic accounts, field partners, and business objectives.