Territory Sales and Service Manager

Eaton Corporation•Brampton, ON

1d•CA$105,000 - CA$131,000•Hybrid

About The Position

Eaton’s Vehicle division is seeking a Territory Sales and Service Manager to join their team. This role will be based in Winnipeg, MB, with up to 50% travel. The primary function of this role is to increase the market share of Eaton and Eaton Cummins Joint Venture products at Heavy Duty and Medium Duty truck Fleets and OEM dealers throughout the territory. This position will develop and implement business plans to achieve territory, region, and division sales objectives in a competitive North American market. Products include Large Class 6-8 Manual Transmissions, Automated Electronic Transmissions, Clutches, Service Diagnostic Software, Lubricant, & Mobile Power products.

Requirements

Journeyman Technician Certification or College diploma or University degree from an accredited institution
Minimum 3 years of heavy duty truck experience
MS Office experience, including Excel for creating regular reports
Must possess a valid driver's license
Must be able to travel up to 50% across Canada and the US
Must be legally authorized to work in Canada without company sponsorship now or in the future
No relocation provided. This role requires candidates to be based in the Winnipeg, MB area.

Nice To Haves

Red Seal certification
Technical customer support experience
5+ years of heavy duty truck experience
Experience working for a manufacturing or distribution company
Experience in a vehicle/heavy equipment industry
Experience at an OEM dealership
Technical sales and service background

Responsibilities

Direct face to face sales role calling on Truck Fleet end users & all Truck OEM Dealerships.
Regularly cycle through territory to create new business and support growth with existing customers.
Assess customer requirements and identify unique needs at targeted accounts.
Design value propositions that drive year over year sales growth and focus on business sustainability.
Assist with the introduction of new products to ensure rapid product adoption rate.
Present technical and non-technical information to Sales & Service people (2-30 people).
Train Dealers & End users in the use of Eaton products, services, & warranty procedures.
Participate in Industry Functions and Trade Shows.
Collaborate with Technical Services, Call Center, Aftermarket, and Warranty to facilitate customer satisfaction.
Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Roadranger products and support.
Develop and implement effective service support strategies at Key and At Risk Accounts to maintain customer satisfaction and RFM market share.
Report Sales Cycle activities: wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
Assure reliability, accuracy, and relevancy of data in Customer Relationship Management (C360) system and Roadranger Warranty System (C360) by inputting data as required.