Territory Rep

Rite-Hite•Jacksonville, FL

1d•Onsite

About The Position

The Territory Rep grows sales and profitability within an assigned territory by selling Rite-Hite dock products, allied equipment, service level agreement (SLA) agreements, and services. The role develops long-term customer relationships by identifying needs and recommending solutions that improve safety, productivity, and equipment reliability. Reporting to the District Manager, the representative develops the territory’s market penetration, sales volume, and profitability by promoting the District Office’s products and professional services. The role serves end users and general contractors through consultative sales, equipment design and application support, customer presentations and demonstrations, proposal development, follow-up, and after-sales support. It includes substantial field-based cold calling and face-to-face customer contact, setting appointments with decision-makers, generating sales and service contracts, providing technical services related to equipment use and maintenance, and maintaining accurate CRM records. The representative also monitors competitive activity and pricing and contributes market information and sales strategies to district development. Employees are expected to model Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, respect, and safety. The position works in field and office environments, with frequent travel to customer locations. Travel throughout the assigned region is approximately 20%.

Requirements

Bachelor’s degree, or 2–3 years of industry experience, or a combination of both.
Strong mechanical and electronic comprehension.
Excellent communication skills and a professional, customer-oriented attitude.
Flexibility to interact effectively with dock workers through boardroom audiences.
Confidence and tact.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to generate reports, business correspondence, and procedure manuals and to present information and respond to questions from managers, clients, customers, and the public.
Ability to work with mathematical concepts including probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagram, or schedule instructions.
Maintain safe work practices and comply with safety regulations, company policies, and customer-site requirements in office and field environments.
Valid driver’s license and ability to travel extensively throughout the assigned region (approximately 20%).
Ability to meet customer-site access, safety, and security requirements.
Ability to work flexible hours as business needs require.
Ability to maintain confidentiality and exercise sound judgment with sensitive business information.
Ability to pass pre-employment and motor vehicle record checks.
Eligibility to work in the United States.

Nice To Haves

Previous material handling or loading dock equipment sales experience.

Responsibilities

Support and promote a culture of safety; follow Company and OSHA safety policies and procedures, use required PPE, and promptly report hazards, near misses, and incidents.
Meet established territory sales, gross profit, and priority product growth goals.
Maintain product and application knowledge and awareness of competitive activity and market conditions; demonstrate effective presentation, product demonstration, and closing skills.
Establish long-term customer relationships and use sales tools and District, Regional, and Corporate resources effectively.
Provide market data and new approaches to district sales strategies.
Develop consultative, problem-solving relationships with end users and recommend equipment designs or applications that support customer productivity and safety.
Secure long-term commitments for District Office product lines and maximize the number of SLA agreements in the territory.
Conduct professional sales presentations and equipment demonstrations, generate proposals, close orders, and develop sales or service contracts.
Use solution selling to help solve or prevent customer equipment and maintenance problems; provide technical services relating to equipment use, operation, and maintenance.
Conduct extensive field cold calling and face-to-face outreach, including setting appointments with decision-makers at industrial accounts.
Maintain accurate and timely CRM records of customer activity, opportunities, proposals, and sales forecasts.
Monitor competitive activity and pricing for planned maintenance, service, parts, and new products.
Maintain timely contact with general contractors, promote ARBON products and services, seek inclusion on bids for the entire product line, and build relationships through proposals, follow-up, and after-sales support.
Develop knowledge of competitors and pricing policies to support market position.
Perform other duties as assigned.