Territory Operations Manager

Advantage Sales & Marketing dba Advantage Solutions • Atlanta, GA

7d • Hybrid

About The Position

The Retail Operations Manager is primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership.

Requirements

• High School Diploma or GED or equivalent experience
• 5+ of retail experience with associate management
• Customer and client management
• Microsoft Office Suite proficiency
• Analytical skills
• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Strong prioritization skills
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Ability to work effectively with management
• Ability to visualize and plan objectives and goals strategically
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Ability to ensure a high level of service and quality is maintained
• Ability to direct, lead, coach, and develop people
• Incumbent must be able to perform the essential functions of the job.
• Work may be performed in an office, field, retail store, or warehouse environment.
• engage in considerable physical activity
• ability to lift and/or push up to 50 pounds
• stand on feet for long periods of time
• use products or cook food as appropriate for the demonstration
• may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections).
• Also required to travel and drive.
• The use of proper safety practices when handling the products and/or cooking is essential.

Nice To Haves

• Bachelor's Degree or equivalent experience
• Marketing or Business Management

Responsibilities

• Maintain excellent high-performing teams and proactively ensure client KPI’s are executed consistently by addressing retail issues on an on-going basis.
• Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
• Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy.
• Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.
• Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
• Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
• Outline and implement National policies and programs. Proactively promote the Company’s Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs.
• Grow base business and add new business.
• Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals.
• Serve as strategic retail contact for Customers, ASM Business Managers, RTLs/ATLs, and ASM Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client’s requirements.
• Serve as strategic retail contact for all clients in assigned region. Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
• Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base
• Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports

Benefits

• The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.
• The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
• The Company welcomes and encourages applications from people with disabilities.
• The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED