Territory Operations Manager

Advantage Solutions•Orlando, FL

9d•$50,000 - $84,000•Hybrid

About The Position

The Retail Operations Manager is primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership.

Requirements

High School Diploma or GED or equivalent experience
5+ of retail experience with associate management
Customer and client management
Microsoft Office Suite proficiency
Analytical skills
Excellent written communication and verbal communication skills
Excellent customer service orientation
Strong prioritization skills
Skill in supervising to include delegating responsibility, training and evaluating performance
Ability to work effectively with management
Ability to visualize and plan objectives and goals strategically
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Basic computer skills including familiarity with Word, Excel, and Internet usage
Ability to ensure a high level of service and quality is maintained
Ability to direct, lead, coach, and develop people

Nice To Haves

Bachelor's Degree or equivalent experience
Field of Study/Area of Experience: Marketing or Business Management

Responsibilities

Maintain excellent high-performing teams and proactively ensure client KPI’s are executed consistently by addressing retail issues on an on-going basis.
Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy.
Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.
Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
Outline and implement National policies and programs. Proactively promote the Company’s Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs.
Grow base business and add new business.
Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals.
Serve as strategic retail contact for Customers, ASM Business Managers, RTLs/ATLs, and ASM Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client’s requirements.
Serve as strategic retail contact for all clients in assigned region. Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base.
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources.
May delegate work of others and provide guidance, direction and mentoring to indirect reports.