Territory Manager

mSupply • St. Catharines, ON

19d • Hybrid

About The Position

For more than 50 years, TML Supply Company has provided the Ontario HVAC/R industry with industry-leading products, knowledgeable staff and professional services. With 12 locations, TML carries the HVAC industry’s most popular products and brands, from standard air conditioning units to specialty cold-climate heat pumps and ductless or rooftop units. They are a trusted provider of top-notch brands including as ICP, A.O. Smith, Rinnai and IPEX. The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Director of Sales and provides ongoing insights on market competition and territory trends.

Requirements

• Minimum 3+ Years Appliance Sales and or Distribution sales experience
• Business Development and Proficient CRM and Pipeline experience

Responsibilities

• Delivers proactive, timely customer service across multiple communication channels
• Resolves or escalates issues with effective follow-up
• Collaborates with internal teams to address concerns and strengthen relationships
• Maintains a solution-focused approach in all interactions
• Builds strong customer relationships and drives account growth within territory
• Increases sales with existing customers through regular engagement
• Communicates monthly with accounts on products, promotions, training, and updates
• Supports vendor objectives and company sales initiatives
• Conducts cold calls and manages a pipeline aligned with growth targets
• Closes sales with compelling presentations tailored to the audience
• Advises customers on sales strategies and pricing to support business growth
• Ability to search for and develop new business opportunities within assigned geographical territory
• Maintains organized and timely completion of administrative tasks
• Submits accurate expense reports promptly
• Keeps customer email lists current and organized
• Schedules appointments accurately using the CRM system
• Promotes marketing initiatives including promotions, flyers, specials, and training
• Conducts market pricing studies
• Demonstrates in-depth knowledge of company product lines with accuracy and confidence
• Maintains an organized personal library of sales and technical materials for all product categories
• Supports collection efforts for outstanding accounts receivable as directed
• Understands basic accounts receivable processes and can retrieve relevant records in the ERP system
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Benefits

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP)
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees