Territory Manager

Riverstone Logistics•Kyle, TX

4d•Hybrid

About The Position

The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

Requirements

High School Diploma/GED or equivalent required
1-2 years of last mile distribution, and/or supply chain operations experience
Must be proficient in Microsoft Office suite, specifically Excel and Power BI
Ability to learn new technology/software and processes quickly
Ability to complete work in a timely, accurate, and thorough manner
Effective verbal and written communication skills
Ability to exhibit a professional demeanor when dealing with conflict
Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Nice To Haves

Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred

Responsibilities

Responsible for consistently meeting and exceeding client service goals
Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
Maintains a professional appearance always
Leverages routing software to ensure that all client deliveries are scheduled and tendered
Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
Interpret and share location KPIs with key stakeholders
Partner with motor carriers to facilitate compliance and delivery capacity for the client
Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
Performing other work-related duties as assigned