Territory Manager - Landscaping, Lot Sweeping and Irrigation Pro

Ferrandino & Son • Charlevoix, MI

59d • Onsite

About The Position

At Ferrandino & Son, Inc., we know there is nothing routine about Exterior Maintenance (Landscaping, Lot Sweeping, and Snow Removal). Our Territory Managers are a key piece of our client and location-specific approach to Exterior Maintenance. Territory Managers are the day-to-day face of Ferrandino & Son for many of our clients. Ferrandino & Son, a national facility maintenance services company, is seeking a Territory Manager for the Greater Detroit Michigan area. As a Territory Manager, you will independently develop existing and new client relationships across assigned territories. You will perform quality control assessments of client properties during which you will assess aesthetic appeal; the conformity of the exterior maintenance service partner’s work to contractual requirements, and you will assess safety and environmental issues to ensure quality and identify areas for improvement across client sites.

Requirements

• Knowledge of commercial landscape management, snow removal, irrigation and or lot sweeping
• Exemplary communication, presentation, problem solving, and time-management skills such as with vendors and clients
• Proven ability to work independently, in an organized, focused, and disciplined manner
• Able to identify, balance, and prioritize shifting client needs and grow client relationships
• Ability to travel within designated territory and other territories, with overnight stays, as necessary, and some weekend travel
• Self-starter who can manage all day-to-day activities, including schedules, on and off-site meetings and critical deliverables
• Excellent communication skills with internal management, client representatives and service partners, both written and verbal
• Ability to understand and operate internal operating systems, MOS products, tablets, cell phones and cameras
• Valid driver’s license in one of the 50 states with a clean driving record
• Physically able to drive and operate a vehicle; walk; stand; speak; sit; write; and type

Nice To Haves

• Prior landscaping, snow removal and/or lot sweeping experience
• Educational background and/or training in the areas of botany, horticulture, arboriculture and/or irrigation
• BA or above in botany, horticulture, and/or arboriculture
• Three-to-five-years of experience in landscape management, landscape management sales, and the management of service partners
• Prior sales experience

Responsibilities

• Conduct ongoing relationship-building and coaching regarding existing vendor partners and new vendor partners, so they understand expectations of service
• Identify and qualify potential new vendor partners for vetting process
• Assess properties within assigned territory for quality control, ensuring that exterior maintenance performed by third-parties meet client standards and contractual requirements
• Provide consistent communication with clients about needs and goals, to build relationships and ensure service-expectations are met and contractual obligations are fulfilled
• Independently spot issues and resolve problems
• Review and understand contracts to understand scope of work and opportunities to develop business
• Identify and propose site enhancements to clients
• Develop and lead site enhancement projects with clients
• Promptly identify safety issues stemming from landscape and/or environmental factors on client-sites
• Develop proposals outlining scope of new projects and assigning accurate pricing for enhancement projects
• Ability to perform Request for Proposal (RFP) measurements, assessments and picture-taking
• Independently manage and perform field requests as disseminated by Regional Manager
• Onboarding assistance to new vendor partners with constant communication
• Working with vendor partners to execute enhancement projects according to contract
• Counseling vendor partners to suggest out of scope enhancements recognized during their regular service rotations
• Identify vendor partners who are not performing and initiate remedial efforts with vendor partners who are not performing
• Lead and participate in trainings focused on arboriculture, botany, horticulture, and other environmental factors

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with company match
• learning and development of our team based on their job function and opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level