Territory Manager II - Washington, DC.

NCR Atleos•Washington, DC

2d•$72,800 - $109,200•Onsite

About The Position

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. In this role, you’ll effectively manage all district activities to ensure delivery of on-site support services, while also effectively controlling expenses and assets. What would drive you as a TM II? The desire to promote and improve customer and employee satisfaction. Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

Requirements

High school diploma or GED (though a Bachelor’s degree is preferred; equivalent experience or combination of education and experience will be considered on an exception basis.).
Five to eight years of work experience in hardware and/or software support.
Local residence and living within your assigned service area.
A valid driver's license.
Authorization to work in the U.S.
The willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen.
Ability to lift and carry tools and parts weighing up to 50 lbs.
Open to prolonged travel as needed.

Nice To Haves

Previous experience as a group, team, or project leader, or other supervisory/leadership capacity in technical services or support is preferred.

Responsibilities

Directly supervise 45+ employees including a TM1 who will have some of those employees as direct reports, responding to customer opportunities, issues, and complaints in a timely manner.
Have complete leadership and supervisory responsibility for mentoring a TM1 and all direct/indirect reports.
Develop fantastic relationships with internal customers, working to advise them about service and service delivery, including maintenance agreements and SLAs.
Perform root-cause analysis and preventive measures for repeat escalation situations.
Solve escalations due to resource problems (such as disciplinary and soft-skills issues).
Conduct hiring activities and monitoring of performance improvement issues, providing appropriate coaching and counseling to team members.
Track expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts).
Manage the performance management process, like setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules.
Establish on-going, open communications with different planners and coordinators.
Conduct individual and team meetings on a regular basis.