Territory Engagement Manager

American Public University System•Bel Air, MD

3d•Remote

About The Position

The Territory Engagement Manager develops an assigned regional territory across one or more sectors, including public safety, corporate, state and local government, federal, and third-party partners. The role establishes new leads, contacts, and accounts, and strengthens relationships to promote American Public University and American Military University (APU/AMU) and their programs to partner organizations and prospective students. The manager builds and maintains relationships with organizations and key influencers, including executives, senior corporate leaders, mid-level managers, and University counterparts. The position has monthly event activity goals and requires attending and representing APU/AMU at events and ceremonies. This is a remote role with regional and national travel expectations in the greater Baltimore, Maryland/Washington, D.C. metropolitan areas, including Northern Virginia and Maryland (DMV). The role reports to the Director of Strategic Partnerships. External contacts include managers and influencers at private corporations, government organizations, and industry associations, as well as current and prospective students. Internal contacts include APU/AMU employees, including executive-level employees, and students.

Requirements

Bachelor’s degree from an accredited institution.
Four to six years of experience with demonstrated success in account management, business development, corporate outreach, or lead generation; preferably in the education industry.
Fluency in Microsoft Office applications and standard electronic resources.
Strong listening and presentation skills, including the ability to think on one’s feet.
Excellent verbal, written, communication, and interpersonal skills with a strong customer focus.
Proactive, self-motivated, and able to motivate others.
Ability to establish priorities, work independently, and translate general mission guidance into specific actions.
Professionalism, emotional intelligence, forward-thinking problem-solving, and resolution-management skills.
Strong digital research skills, including the ability to find, absorb, and analyze market information and recognize patterns and trends quickly and accurately.

Nice To Haves

Master’s degree.
Prior account management experience in an academic setting.
First responder sales or outreach experience.
Experience with Salesforce.com.

Responsibilities

Manage assigned accounts to increase account penetration.
Develop and enhance relationships with key influencers and stakeholders within assigned accounts.
Identify and establish outreach opportunities to promote the University and its programs through collateral, events, communications, content, placements, and distinctions.
Establish quarterly goals and tactics for key accounts.
Create and collaborate on materials and other items for events and outreach opportunities.
Maintain the onboarding, launch, and ongoing activation of assigned accounts.
Obtain and analyze metrics and reporting data on partnership performance.
Develop and execute strategies to improve partner experiences and success and meet employee development needs through account management and awareness of business-development opportunities.
Maintain the confidentiality of APUS information.
Update job knowledge through educational opportunities, professional publications, professional networks, and professional organizations.
Document account management in the customer Salesforce system.
Prepare briefings and present information about trends, issues, and opportunities to internal and external stakeholders.
Work closely with designated APUS business development and marketing professionals for the assigned market sector.
Manage and grow existing accounts, audit account health, identify service gaps, and act promptly to remedy them.
Establish priorities among multiple tasks and operate independently to accomplish the assigned mission.
Translate general mission guidance into specific actions and make logical decisions that support intended objectives and APUS's best interests.
Anticipate, embrace, and manage change as appropriate.
Manage expenses within the assigned budget.
Perform other duties as assigned.