Territory Business Associate

Chewy•Bellevue, WA

2d•Onsite

About The Position

Chewy Health is seeking an experienced Territory Business Associate (TBA) to own a portfolio of veterinary clinics within a predefined territory. The TBA will manage customer relationships through the clinic lifecycle stages on PracticeHub software, Chewy's online platform designed to streamline the prescription process. This role involves in-person engagement with customers to drive adoption of PracticeHub, help clinics save time, and grow revenue. The TBA will act as a trusted advisor, guiding clinics through enrollment and ongoing engagement to ensure they receive maximum benefit from the platform.

Requirements

2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C).
Experience in the veterinary or healthcare industries strongly preferred.
Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach.
History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations.
Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment.
Hands-on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools.
Data analytical skills, preferably experience working on Salesforce CRM or equivalent.
Track record of taking ownership and driving results in a data-driven, fast-paced environment.
Excellent written and verbal communication skills.
Position will require 80% of time in the field.
Must possess a valid motor vehicle operator's license in good standing.
Bachelor’s degree or equivalent experience required.

Nice To Haves

Experience as a veterinary technician or assistant.
History of selling into or engaging with large and small veterinary OR medical practices in the US.
Experience managing and growing multi-site locations across a diverse product portfolio.
Experience with launching new technology products/services to veterinary clinics OR medical practices.
Strong understanding of the overall pet care industry and recent trends.
In-depth experience and understanding of the veterinary profession in the US.

Responsibilities

Present and promote strategic programs and services for Chewy Health to clinics, identifying unique needs and advocating for the correct program or service.
Grow clinic enrollment in Chewy Health services within a set geographic territory via a Master Service Agreement and create further lead generation mechanisms.
Drive veterinary engagement across the clinic success lifecycle through in-person clinic visits, executing strategies to increase the utilization of PracticeHub and other Chewy Health services.
Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub, and encourage behaviors that help clinics gain maximum benefit from the platform.
Build deep and meaningful relationships through a partnership and consultative model, driving loyalty with veterinary professionals within the assigned portfolio.
Act as a trusted advisor for clinic staff during in-person visits, sharing best practices, identifying growth opportunities, and evaluating individual practice needs.
Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services.
Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience and achieve clinic success goals using Chewy Health analytical tools.
Act as an advocate for veterinarians, practice teams, and pet parents, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience.
Innovate to find new ways to increase PracticeHub platform product evolution and improve client experience.
Complete all administrative requirements in a timely fashion as directed by management.
May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products.

Benefits

401k
New hire and annual equity grant
Annual bonus (for C08+ positions)
Medical/Rx insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Hospital indemnity insurance
Critical illness insurance
Accident insurance
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO (subject to manager approval for exempt salary team members)
Six paid holidays per year
Paid sick and family leave (in compliance with applicable state and local regulations)