Territory Account Representative

RaceTrac • Atlanta, GA

5d • Hybrid

About The Position

The Territory Account Representative plays a key role in supporting sales growth and customer satisfaction within an assigned territory. Working closely with the Territory Account Manager and other commercial team members, this role focuses on engaging with prospective and existing customers, assisting with branding solutions, coordinating program implementation, and ensuring a positive customer experience. The Territory Account Representative helps identify business opportunities, nurtures relationships, and provides day-to-day sales and administrative support to drive success across the territory.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 1–3 years of experience in a customer-facing role, preferably in sales, account coordination, or business development.
• Familiarity with territory-based sales or marketing support preferred.
• Excellent verbal and written communication skills, with a strong customer service orientation.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Proficient in Microsoft Office Suite; experience with CRM platforms (e.g., Salesforce) is a plus.
• Willingness to travel within the assigned territory as needed (approximately 30–50%)

Responsibilities

• Assist in developing and qualifying new business leads through outbound calls, on-site visits, email outreach, and participation in local networking opportunities.
• Support the preparation and presentation of branding proposals, program offerings, and pricing packages tailored to customer needs.
• Facilitate contract and program onboarding processes by coordinating internally with cross-functional teams (e.g., marketing, legal, credit).
• Help ensure successful implementation of marketing, advertising, and image programs by supporting customer training, tracking progress, and resolving basic issues.
• Conduct regular check-ins with assigned accounts to understand their evolving needs, provide updates, and maintain high customer satisfaction.
• Stay informed on industry trends and competitor activity in the territory; assist in maintaining territory-level SWOT analysis documentation.
• Maintain accurate activity records and timely reporting using CRM tools and internal communication systems.
• Escalate customer feedback or complex issues to the appropriate internal stakeholders and assist in driving them to resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level