Territory Account Manager

New Charter Technologies•Paducah, KY

1d•Hybrid

About The Position

SSI, a New Charter company, is looking for a driven, business-minded Territory Account Manager to join their growing team. This hybrid role blends new business development with strategic account management, making it ideal for a consultative professional who thrives on building relationships and solving real-world business challenges through technology. In this role, you will actively prospect and schedule First-Time Appointments (FTAs) in collaboration with the Director of Sales—with the goal of uncovering new opportunities and expanding SSI's footprint in key verticals. You will also manage and grow a book of business by serving as a trusted advisor to existing clients—driving retention through regular check-ins and quarterly reviews, coordinating renewals, and identifying expansion opportunities aligned to their evolving IT and security needs.

Requirements

2+ years of experience in business development, account management, or outside sales—preferably in IT, MSP, or B2B services
Strong interpersonal and communication skills, including comfort working with C-level executives
Self-starter with solid organizational and follow-up skills
Familiarity with IT concepts (training will be provided, but a working knowledge is a plus)
Proficiency with CRM tools and quoting software is preferred
Driven relationship builder who finds energy in connecting with people and creating long-term value
Go-Giver mindset—focused on helping clients and teammates succeed through service
Committed to professionalism, integrity, and collaborative problem-solving
Comfortable balancing multiple priorities and adapting to changing client needs

Responsibilities

Prospect for new business opportunities via cold calling, networking, marketing campaigns, and referrals
Book and attend FTAs alongside the Director of Sales
Identify client pain points and align needs with SSI's managed IT, cloud, and cybersecurity solutions
Conduct discovery meetings and build roadmaps for long-term technology alignment
Represent Systems Solutions at local events, trade shows, and industry forums
Serve as the primary relationship owner for assigned clients
Lead strategic business reviews and guide long-term IT planning
Quote and manage renewals for hardware, software, licensing, and service contracts
Act as the liaison between clients and the technical services team
Handle client escalations professionally and ensure service excellence
Maintain CRM updates, pipeline tracking, and forecast accuracy
Work closely with vendors and distribution to prepare solution proposals
Support onboarding of new clients by participating in kickoff meetings