Territory Account Manager

Waste Connections

1d•Onsite

About The Position

Waste Connections is seeking a motivated and customer-focused Account Manager to join our team in Elkhart, IN. This is a business-to-business (B2B) role centered on managing and growing an existing portfolio of commercial customers, while identifying opportunities to expand services. We’re looking for someone who excels at building long-term relationships, delivering tailored solutions, and driving customer satisfaction in a fast-paced industry.

Requirements

2+ years of account management, B2B sales, or customer-facing experience preferred
Experience in waste management, industrial services, or route-based operations is a strong plus
Strong relationship-building, problem-solving, and communication skills
Ability to manage a book of business and prioritize multiple customer needs
Experience with contract management, renewals, and upselling services
Proficient in CRM tools
Valid driver’s license and reliable transportation

Responsibilities

Manage and retain a portfolio of commercial waste and recycling customers
Build strong relationships with key client contacts to ensure high levels of satisfaction and service delivery
Identify opportunities for account growth, service upgrades, and cross-selling additional solutions
Conduct regular account reviews and site visits to understand customer needs and optimize service solutions
Prepare customized proposals and service recommendations using our CRM tool (ARES)
Track contract expiration dates and proactively manage renewals and pricing adjustments
Partner with internal operations and customer service teams to quickly resolve issues and ensure seamless service
Analyze client waste streams to recommend cost-effective and sustainable solutions, including recycling options
Maintain accurate account records, activity tracking, and pipeline management within CRM
Support new business efforts within assigned accounts and through referrals as needed
Other duties as assigned