Territory Account Manager

Arkansas Hospice, Inc.•North Little Rock, AR

About The Position

The Territory Account Manager models the mission and vision of the organizations in the Arkansas Hospice family of care: Arkansas Hospice, Arkansas Palliative Care, Arkansas Advanced Care, Arkansas Hospice Foundation, and First Choice Senior Care. The role identifies markets of opportunity and secures market penetration for Arkansas Hospice, Arkansas Palliative Care, and Arkansas Advanced Care. It partners with hospice program leaders to develop books of business and growth strategies, supports hospice and palliative care growth, and works with branch leadership, staff, and clinical teams to execute growth plans and promote services across the territory. This is a safety-sensitive position involving regular access to confidential or proprietary organizational and patient information. The role requires daily travel to various locations using a personal car and includes relationship development, outreach, education, and community engagement with healthcare providers and referral sources.

Requirements

At least two years of previous related work experience; hospice experience is preferred.
Valid Arkansas driver’s license, car insurance, and a car.
Ability to travel daily to various locations.
Knowledge and acceptance of hospice philosophy and principles of care.
Understanding of patient benefits from palliative care and advanced care.
Knowledge of computer software applications.
Ability to organize and prioritize workloads to meet deadlines.
Public-speaking skills.
Ability to work independently with minimal supervision and collaboratively with patients, healthcare teams, physicians, hospice employees, and volunteers.
Effective oral and written communication skills.
Ability to follow basic safety policies and procedures.
Good judgment and ability to maintain confidentiality.
Teamwork, tact, resourcefulness, patience, and dedication.
Ability to accept direction and follow policies and procedures.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Nice To Haves

Bachelor’s degree in communications, marketing, social services, or a related field.
High school diploma or GED plus at least five years of recent, directly related experience may substitute for the degree.
Previous hospice-related work experience.

Responsibilities

Achieve referral and admission objectives set with branch hospice and palliative care admissions teams to meet census goals.
Identify potential referral sources and arrange educational visits by Provider Relations staff or teams to support branch census growth and increase the potential for patients with longer lengths of stay.
Create and execute call plans for marketing and education of referral sources; monitor results and adapt plans to maximize referrals and admissions of appropriate hospice and palliative care patients.
Use company funds appropriately to promote the mission and vision of the organizations in the Arkansas Hospice family of care.
Collaborate with local clinical teams to identify and address service opportunities throughout the territory.
Notify, document, and collaborate with appropriate staff or clinical leaders about patient care or service issues raised during referral-source visits.
Seek training to improve marketing and customer-service skills.
Staff Arkansas displays at appropriate meetings or conventions.
Provide educational in-services to healthcare providers for the organizations under the Arkansas Hospice umbrella.
Collaborate with local clinical teams on community events and presentations.
Develop relationships with nursing homes, hospitals, healthcare providers, and other referral resources; solicit new contracts and update existing contracts.
Maintain strict confidentiality.
Provide excellent customer service, assist patients, families, and coworkers, and demonstrate teamwork and cooperation.
Follow supervisor direction and instructions, seek additional information when needed, and work with minimal supervision.
Adhere to organizational and departmental policies and procedures.
Meet attendance and punctuality standards and notify the supervisor promptly about absences or lateness.
Attend required meetings and in-services and pursue appropriate professional-development activities.
Perform other duties as assigned.