Termite Service Manager

Orkin LLC•Bloomington, IL

12d

About The Position

The Termite Service Manager leads a service operation after completing paid training, developing and motivating the service team to provide high-quality, safe, and empathetic customer service. The role combines technical knowledge, leadership, and interpersonal skills to build customer trust, meet or exceed customer expectations, and support business growth. The manager recruits, trains, and develops Orkin Pros; leads training meetings; oversees the Orkin Pro Ride-A-Long program; and helps the team adopt new products, services, and technology. The role also monitors scheduling, routing, and inventory to improve efficiency and productivity, and may support community service projects. Orkin provides training, a company vehicle, company technology, competitive pay, and benefits. No pest-industry experience is required to start building a career.

Requirements

High school diploma or equivalent.
Valid driver's license.
Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
Ability to work independently in the field and interact with clients.
Ability to meet the physical requirements and safely perform job duties, with or without accommodations.
Ability to safely use a ladder within the manufacturer's weight capacity.
Ability to occasionally lift and carry up to 50 pounds.
Ability to access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to wear personal protective equipment, which may include an OSHA-compliant respirator.
Willingness to work in different weather conditions.

Nice To Haves

Sales experience preferred.

Responsibilities

Lead the service operation after completing paid training.
Motivate the service team to deliver high-quality service while prioritizing safety.
Conduct business professionally and with integrity toward customers and coworkers.
Assist with recruiting service-team talent.
Train and develop Orkin Pros through hands-on management.
Lead training meetings.
Oversee the Orkin Pro Ride-A-Long program.
Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
Support the team's adoption of new products, services, and technology.
Monitor scheduling, routing, and inventory to improve efficiency and productivity.
Support community service projects.

Benefits

Company vehicle with gas card.
Competitive quarterly and annual bonus opportunities, with potential earnings up to 25% of base salary.
Company-provided iPhone and iPad with sales software.
Medical insurance.
Dental insurance.
Vision insurance.
Maternity insurance.
Life insurance.
401(k) plan with company match.
Employee stock purchase plan.
Paid vacation, holidays, and sick leave.
Employee discounts.
Tuition reimbursement.
Dependent scholarship awards.
Paid, industry-leading comprehensive training program.
Opportunities to volunteer and give back to the community.