Terminal Support Specialist
About The Position
GCT is the operator of the largest container terminal in the country and one of the largest employers in the maritime sector. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway. We offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for a Terminal Support Specialist(s) within our IT Hardware Department.
Requirements
- Previous experience in 2nd level helpdesk support, with a focus on hardware.
- Strong organization and problem-solving skills.
- Flexibility to perform multiple tasks.
- Able to work in a self-directed manner.
- Able to work effectively with a team or work group.
- Excellent troubleshooting, verbal and written communication skills.
- Proven ability to work in a fast-paced dynamic environment.
- Strong desire to learn and continue your growth in the IT industry.
- A BCIT Technology degree, or equivalent.
- An A+, Network+ and Server+ certification or equivalent.
- Linux+ or equivalent.
- MCSA/MCSE or equivalent.
- 2 years or more experience in a 2nd level helpdesk role.
- Exemplify initiative, independence and being a team player.
- Access to a vehicle at all times.
- Physical ability to provide field support in all weather conditions.
- Ability to lift objects up to 70lbs.
- Reaching above and below waist-level.
- Ability to climb to heights over 30 feet.
- A valid driver’s license and access to a vehicle.
- Ability to work at any of our terminal locations.
- Ability to work various shifts as related to 24/7 operation.
Nice To Haves
- Extensive practical experience in a similar role or a combination of education, training and experience in a related discipline may be considered in lieu of the above.
- An understanding of the Container Shipping Industry and previous experience in an operations environment is also an asset.
Responsibilities
- Act as the primary point of contact to support the desktop and yard equipment in GCT’s lower mainland sites: Deltaport, Vanterm and downtown Vancouver.
- Respond physically to site when appropriate to diagnose, repair, and maintain computer systems.
- Work with unionized labour to troubleshoot, repair, and in some cases upgrade computer systems in industrial equipment.
- Communicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.
- Second level support for inquiries from central helpdesk.
- Prioritize and manage several tickets at once using our ticketing system.
- Troubleshoot, remediate, and document issues as they arise. May require dispatching and triaging with third level support and/or vendors.
- Proactively identify and learn applicable software and hardware used and supported by the organization.
- Proactively identify root cause of issue and suggest steps for prevention of future problems.
- Work with project stakeholders in the deployment of new computer systems in both office and industrial settings.
- Keep records of equipment user problems to allow for trend analysis.
- Participate in projects pertaining to technology.
- Perform other related duties as required.
Benefits
- Competitive benefits include a defined benefit pension plan and annual incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
