Terminal Supervisor

Coach Canada • Toronto, ON

2d • Onsite

About The Position

This position is responsible for supporting the day-to-day operation of the terminal, ensuring safe and efficient service delivery, providing frontline leadership to drivers and terminal employees, and assisting with customer service, dispatch coordination, and operational problem-solving.

Requirements

• Knowledge of company operations, policies, and procedures is required.
• Ability to work flexible hours, including evenings, weekends, holidays, and on-call assignments as operationally required.
• Strong leadership, communication, and conflict resolution skills.
• Ability to make sound decisions in a fast-paced operational environment.
• Strong organizational and administrative abilities.
• Proficient computer skills, including Microsoft Office applications.

Nice To Haves

• Previous transportation, dispatch, terminal, or supervisory experience is considered an asset.

Responsibilities

• Provide day-to-day supervision and direction to terminal employees.
• Monitor workflow, staffing levels, attendance, and schedule adherence to ensure operational requirements are met.
• Hold employees accountable for performance, conduct, attendance, and compliance with company policies and procedures.
• Address routine operational, customer service, and employee issues independently, escalating more complex matters to management as required.
• Support employee training, coaching, and development.
• Ensure established procedures, safety requirements, and service standards are consistently followed.
• Complete required reports, documentation, and administrative tasks.
• Promote a positive, professional, and customer-focused work environment.
• Perform other duties and responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed