Terminal Supervisor

Lanter Delivery Systems LLC•Anchorage, AK

1d•$55,000 - $65,000•Onsite

About The Position

The Terminal Supervisor is responsible for the effective and efficient daily operations of a regional hub, with guidance from an Area Service Manager or Director of Operations. Provides training, coaching, mentoring to operations personnel; performs day-to-day transportation and logistics management, route optimization, and dispatch; coordinates with clients, employees and vendors to ensure cost effective operations while maximizing customer service; provides reporting to clients and management and ensures all corporate policies and procedures are followed.

Requirements

At least three (3) years of progressive operations experience in logistics, courier transportation management, and/or supply chain services.
Must maintain a high degree of personal and professional integrity and honesty
Be familiar with the geography and transportation routes within the regional area
Practice organized and efficient use of time. Able to prioritize multiple simultaneous demands and work well under pressure, and exemplify an eager, hands-on, “can-do” attitude and work ethic.
Able to think critically, analyze, define issues, collect data, establish facts, draw valid conclusions, develop plans & processes and execute them effectively in both a proactive and reactive manner. Able to perceive issues, propose and communicate options or changes before a problem develops
Able to respond to complex inquiries from internal and external customers. Able to effectively engage, interface and communicate with staff, service providers, management, & clients in a clear and professional manner
Able to work independently and as a team member
Able to organize, analyze, assemble and prepare documents or reports containing data from several sources
Able to read, write and speak English clearly and professionally
Must be able to pass a TSA Security Threat Assessment
Must be able to prove legal authorization to work in the United States

Nice To Haves

Prior experience with 3PL and 4PL services, and carrier knowledge preferred.

Responsibilities

Anticipate and resolve operational issues in the assigned hub, and assist with the resolution of operational issues in other operational areas. Coordinate with WPX leadership as needed to manage challenges and opportunities in a timely manner.
Supervise, train, motivate, coach, and encourage continual development of workers in the hub.
Oversee and ensure the daily execution of operations game plans in assigned hub.
Manage day-to-day route structures and make ad hoc changes based on business volume or service requirement changes. Ensure the most cost effective routing is continually in place, and accurately record all changes in operations systems in accordance with company policies and procedures.
Monitor operations systems to ensure accurate capture of revenue and costs. Ensure stops are added/deleted as needed and that stops for each route in the system match work performed daily on all routes in assigned hub.
Monitor customer service, quality, safety and security programs in the hub
Understand and ensure compliance with governmental regulations (TSA, OSHA, DOT, IATA, HazMat handling etc)
Review ongoing performance of branch and identify needs. Meet or exceed all applicable KPI’s. Suggest and implement approved action plans.
Prepare and/or review client and management reports.
Other duties as assigned