Terminal Service Attendant

BC Ferries • Quadra Island, BC

83d • Onsite

About The Position

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Reporting to the Terminal Operations Supervisor, Terminal Service Attendants are responsible for a variety of tasks including cleaning, customer information, traffic direction, vessel assistance, facility maintenance, material handling, safety participation, administrative support, and financial processing.

Requirements

• One (1) year of customer service experience
• Possess a Class 5 or 7N Drivers Licence
• Clean ICBC Drivers Record Report

Nice To Haves

• Passionate about providing amazing customer service
• Prioritizing safety
• Creating a positive environment
• Enthusiastic
• Reliable
• Service oriented
• Excels working in a fast-paced customer-focused environment
• Excellent communicator
• Works well individually or in a team environment
• Comfortable working in a physical environment
• Comfortable working outside in all weather conditions

Responsibilities

• Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; replenishing supplies and maintaining an inventory of supplies; removing garbage and picking up litter; shovelling snow, sanding, power washing, lawn mowing, weed-eating and sweeping grounds; and maintaining garden areas.
• Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required.
• Directing vehicle and foot traffic; checking and collecting boarding passes; assisting customers on/off vessel; and assisting with disabled vehicles.
• Inspecting berths, ramps and docks; assisting with vessel docking including adjusting ramps and handling mooring lines; giving the all clear for vessel departure as required; assisting vessel in ship-to-shore power hook up; checking for and advising vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles and weight restrictions; and providing an accurate vehicle and passenger count for the vessel.
• Inspecting and performing routine maintenance of terminal facilities and equipment including minor painting; and identifying and taking appropriate action to address repairs or deficiencies.
• Driving the fleet vehicle to pick up or deliver materials; unloading and loading materials on vessel; operating the forklift if required; and handling baggage.
• Participating in safety drills; setting alarms and securing terminal at closing; identifying situations which present a safety hazard; and conducting rounds of the terminal and docked vessel, and reporting any security breaches or unusual activity.
• Staying current with company policies, procedures and operational directives; and performing various administrative support tasks including updating files and manuals; completing inspection reports; maintaining an activity log; and answering the telephone.
• Performing additional duties such as calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed