Terminal Clerk I

Diamond Line Delivery Systems Inc•Grand Junction, CO

1d•Onsite

About The Position

As a Terminal Clerk, you will be the first point of contact for local customers at the terminal, playing a key role in ensuring a smooth and professional shipping experience. This position supports terminal operations by handling customer inquiries, managing paperwork, coordinating with internal departments, and checking in drivers. Consistency, accuracy, and timely communication are critical for this role.

Requirements

High school diploma or equivalent (required).
Strong interpersonal skills with a clear and friendly communication style.
Ability to stay organized and prioritize tasks in a fast-paced environment.
Working knowledge of Microsoft Office and Windows.
Comfort with scanning/imaging software.
Attention to detail, especially in data entry and shipment paperwork handling.
Team-oriented with a service-first mindset and a proactive attitude.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test and submit to a background investigation
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Previous experience in customer service, ideally in the LTL, freight, or logistics industry preferred.

Responsibilities

Serve as the front-line representative for local terminal customers by phone, email, and in-person.
Handle a high volume of inquiries and requests with professionalism and efficiency.
Accurately enter shipment orders and update customer records in the system.
Check in drivers and image freight documentation using both ACORDEX and CLI software.
Schedule pickups and deliveries and assist with appointment management.
Communicate proactively with customers about shipment status, delays, or exceptions.