Terminal Attendant

BC Ferries•North Saanich, BC

125d•Onsite

About The Position

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Reporting to the Terminal Manager, Terminal Attendants are responsible for directing traffic during loading/unloading procedures, pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations; redirecting vehicles to the correct holding lane; and identifying vehicles that may represent a safety hazard on the vessel. They communicate in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor to ensure the safe and efficient loading and discharge of vessel traffic. Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors. Responding to passenger queries; providing route and schedule information; and assisting passengers with problems. Working on ramps and docks; assisting with vessel docking, handling mooring lines; giving the all clear for vessel departure as required; assisting the vessel in ship-to-shore power hook up; checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions; and working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel. Additionally, operating a variety of company vehicles, including large trucks, in restricted spaces. Performing additional duties including stocking the Coffee Shop and general Terminal stores; handling baggage and lost and found items; conducting security rounds; driving the forklift; participating in fire drills and responding to emergency situations; moving furniture; shoveling and salting snow and ice; handling ships lines; and operating rescue boats, garbage compactors, and terminal vehicles.

Requirements

One (1) year of customer service experience
Possess a Class 5 or 7N Drivers Licence
Clean ICBC Drivers Record Report
Comfortable working in a physical environment
Comfortable working outside in all weather conditions
Required to work graveyard shifts as operationally required

Nice To Haves

Occupational First Aid Level 3

Responsibilities

Directing traffic during loading/unloading procedures
Pre-inspecting vehicles to ensure they comply with size restrictions and dangerous cargo regulations
Redirecting vehicles to the correct holding lane
Identifying vehicles that may represent a safety hazard on the vessel
Communicating in person, by phone and by handheld radio with the Tower, Ships Officer, and Terminal Supervisor
Maintaining the Terminal buildings and the Terminal grounds including emptying trash containers, sweeping the compound; washing down building exteriors and interior and exterior windows; cleaning the washrooms; and dusting and vacuuming building interiors
Responding to passenger queries
Providing route and schedule information
Assisting passengers with problems
Working on ramps and docks
Assisting with vessel docking
Handling mooring lines
Giving the all clear for vessel departure
Assisting the vessel in ship-to-shore power hook up
Checking for and advising the vessel of any potentially hazardous conditions including dangerous goods, oversize vehicles, and weight restrictions
Working with the loading officer and vessel crew for the safe transit of vehicles between shore to vessel
Operating a variety of company vehicles, including large trucks, in restricted spaces
Stocking the Coffee Shop and general Terminal stores
Handling baggage and lost and found items
Conducting security rounds
Driving the forklift
Participating in fire drills and responding to emergency situations
Moving furniture
Shoveling and salting snow and ice
Handling ships lines
Operating rescue boats, garbage compactors, and terminal vehicles