Tennis Pro Shop Desk Attendant | PT
About The Position
Omni Hotels & Resorts is seeking a Tennis Pro Shop Desk Attendant for the beautiful Barton Creek Country Club. This role is ideal for someone who loves hospitality, creating amazing customer experiences, and values the structure and benefits of working with a hotel company. The resort has been recognized among the best in Texas, receiving accolades such as Top 5 Resorts in the Southwest by Conde Nast Traveler and Top 5 Resorts in Texas by Travel + Leisure World's Best Awards 2024. The primary responsibility is to provide superior front desk service to resort guests and members who use the Tennis Center facility.
Requirements
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
- Previous customer service experience is strongly preferred.
- Ability to think clearly, quickly and make concise decisions.
- Ability to work cohesively with co-workers both within and outside of your department.
- Scheduling flexibility, including willingness to work primarily weekends and occasional holidays.
- Ability to accurately and efficiently input information into computer systems.
- Must be 18 years of age.
Responsibilities
- Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
- Smile, welcome our guests and members. Use their name whenever possible.
- Fold and stock towels throughout the facility.
- Assist in maintaining the cleanliness and orderliness of the facility.
- Complete and initial daily task lists.
- Record information regarding member and guests issues, housekeeping and engineering needs and turn in to Supervisor/Manager daily.
- Become proficient in using ResortSuite for sales and charges.
- Run nightly report for closing shift and submit to Accounting.
- Answer the phone and take messages.
- Maintain knowledge of current tennis programs.
- Maintain knowledge of the resort amenities, especially Fitness, Spa, Kid’s Club, Coffee Market, Aquatics, and Pool Cabanas.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
