Tennis Clerk (Casual)

Mauna Kea Resorts•Waimea, HI

2d•Onsite

About The Position

The Tennis Clerk is responsible for greeting and welcoming guests, personalizing services according to resort standards, and assisting customers with tennis equipment, rentals, and merchandise sales. This role involves booking courts, scheduling lessons, preparing courts for use, and maintaining the cleanliness and orderliness of the shop and tennis facility. The clerk will also handle daily opening and closing of the tennis shop, process payments using the resort's POS system, and may organize tournaments. Additional duties include stocking and displaying merchandise, up-selling products, and promoting other resort facilities.

Requirements

Able to perform general cashiering procedures.
Must be pleasant, friendly and smiling.
Proficient in the use of the resort’s POS system.
Ability to use the telephone.
Ability to use various office equipment including but not limited to calculators, photocopiers and facsimile machines.
Ability to prioritize and organize workload.
Able to manage stressful and challenging situations.
Able to stand and walk during most of the shift.
Able to bend to pick up merchandise and supplies; keep work area clean.
Able to lift/carry or push/pull up to 25 lbs of equipment or merchandise and supplies.
Must have the ability to communicate verbally and in writing to employees, manager and guests/clients.
Ability to communicate over the phone.

Nice To Haves

Knowledge of the game of tennis, preferred.

Responsibilities

Greet and welcome guests, personalizing services according to resort standards.
Gather information from guests regarding tennis needs; arrange matches according to ability and level and skill; book courts.
Assist customers with tennis equipment demonstrations, rentals and merchandise sales; schedule lessons; prepare court for use.
Set-up ball machine, keep water coolers filled and maintain a supply of towels, cups, etc.
Keep shop and tennis facility clean and orderly.
Open and close the tennis shop each day.
May organize tournaments.
Collect payment or make charges for sales on the resort’s POS system.
Receive, stock, price and display merchandise; assist in inventory.
Answer telephone and questions regarding the tennis facility.
Process court fees and merchandise sale following procedures using the resort’s POS system.
Responsible for a cash bank and process cash, credit card and room charge transactions according to established policies and procedures.
Service guests at the courtside with water and chilled towels.
Perform other related duties as assigned or required.
Price, stock and attractively display merchandise.
Up-sell merchandise and promote other resort facilities including restaurants.