Tenant & Workforce Identity Manager

State of Washington•Thurston County – Olympia, WA

6d•Hybrid

About The Position

WaTech: Leading the way in technology! Washington Technology Solutions (WaTech) is at the forefront nationally in integrating innovative technologies that revolutionize how state services are delivered to the people of Washington. WaTech establishes the strategic technological framework for various state domains and programs, overseeing the primary technology services throughout the state. About the opportunity: This position is a part of the Tenant and Workforce Identity unit within the Computing Services Division (CSD). The unit provides Microsoft cloud, workforce identity, and tenant governance services that support authentication, access, enterprise integration, and secure administration of shared enterprise platforms. This position reports directly to the Assistant Director, Computing Services Division. The Tenant Workforce Identity Manager independently manages enterprise-level risk, establishes operational priorities, and provides oversight for identity and tenant services that directly impact agency access to critical systems and statewide digital services. This role is responsible for establishing and maintaining governance, operational standards, and enterprise controls for workforce identity and access management services including Enterprise Active Directory (EAD), Entra ID, federation services, privileged administration, identity synchronization, conditional access, multifactor authentication, and third-party application integration governance.

Requirements

12 years of progressively responsible experience in enterprise technology services, including identity, access management, authentication, directory services, cloud governance, or enterprise administration.
Four years of experience sponsoring, planning, managing, or governing enterprise IT services or service portfolios.
Four years of experience leading or supervising professional IT staff, including performance management, workforce planning, and staff development.
Four years of experience managing or supporting enterprise identity, authentication, federation, or tenant administration platforms such as Enterprise Active Directory, Entra ID, Azure AD, ADFS, or related technologies.
Demonstrates the ability to balance competing agency needs while maintaining consistent enterprise governance and operational standards.
A bachelor’s degree in information technology, computer science, cybersecurity, business administration, public administration, or related field may substitute year-for-year for up to four years of required experience.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Three years of experience implementing governance, security, compliance, or operational controls related to enterprise technology services.
Experience supporting shared services or multi-organization enterprise environments.
Microsoft Certified: Enterprise Administrator Expert, Security Administrator, or Identity and Access Administrator Associate.
ITIL Foundation or higher-level ITSM certification.
Prosci Certified Change Practitioner (OCM).
Lean Six Sigma Green Belt.
Azure Fundamentals, or equivalent cloud platform certification.

Responsibilities

Establish identity governance processes that ensure workforce access is appropriate, auditable, and aligned with business needs, security requirements, and least privilege principles.
Coordinate security, architecture, procurement, and policy review activities related to application access and enterprise integrations.
Maintain oversight of periodic application access review and remediation activities.
Lead operational governance and risk management activities for workforce identity and tenant services.
Coordinate incident response, escalation management, and operational recovery activities related to Tenant and Workforce Identity Services.
Serve as the core service owner for statewide tenant and workforce identity services.
Translate complex identity, authentication, and governance concepts into clear operational guidance and business impact information.
Provide executive-level reports, governance recommendations, service metrics, and operational updates to WaTech leadership and customer governance groups.
Support agencies in understanding enterprise identity standards, integration requirements, and access governance expectations.
Lead, develop, and supervise professional technical staff supporting statewide identity and tenant services.
Establish operational priorities, assign work, review performance, and ensure alignment with organizational objectives and service expectations.
Provide leadership, mentoring, and technical guidance to staff responsible for identity administration, tenant operations, federation services, and governance functions.