About The Position
As a Workforce Identity and Access Management (WIAM) Manager within Enterprise Technology (ET), you will lead a global cybersecurity team responsible for WIAM governance, products, service delivery, audit readiness, risk reduction, user experience, and alignment with cyber security, technology, and business priorities.
Requirements
- 8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
- Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
- Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
- Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
- Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.
- Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes.
- Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills.
Nice To Haves
- CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.
Responsibilities
- Lead, coach, and develop a global IAM cyber security team.
- Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction.
- Mature IAM platforms and processes.
- Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes.
- Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices.
- Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
- Lead joiner, mover, leaver, human and non-human identity lifecycle processes.
- Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls.
- Establish and report on OKRs and KPIs.
- Manage vendor relationships, budgets, costs, and delivery outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
