Tenant Services Coordinator
About The Position
The Tenant Services Coordinator works with a roster of tenants in a residential building operating under the NYC Department of Social Services (DSS) AHS Master Lease program. The role addresses barriers to housing stability and successful tenancy by coordinating with each household, providing advocacy and direct support services, and responding to crises to promote residents’ housing stability and overall well-being. The coordinator meets with assigned tenants at their apartments, elsewhere in the building, in the community, or in the office, with contact frequency based on tenant need. The position involves coordinating with property management, internal and external service providers, supervisors, building staff, and community or emergency partners. The employee must meet program documentation and performance expectations and participate in meetings, supervision, training, and compliance activities. Settlement Housing Fund is a nonprofit affordable housing organization founded in 1969. It owns and operates 3,147 affordable apartments across New York City and is creating and preserving an additional 3,031 apartments. It provides on-site social services to support housing stability for tenants transitioning from shelters, serves as an HDFC nominee to help private developers access City financing, and works in tenant selection and affirmative fair housing.
Requirements
- Bachelor’s degree required; a combination of education and relevant professional experience providing the necessary knowledge, skills, and abilities may be considered.
- At least 2 years of experience working with families experiencing homelessness or housing insecurity.
- Experience with general case management functions, assessment, and advocacy skills.
- Strong proficiency in Microsoft Office.
- Ability to work successfully in a hybrid environment.
- Ability to travel to households within New York City using public transportation.
- Ability to work Monday through Friday on a consistent 8-hour shift, with an unpaid hour for lunch.
- Ability to relate to people of diverse backgrounds.
- Commitment to providing affordable housing for low- to moderate-income populations.
- Ability to sit, stand, walk, use hands and fingers to operate a computer keyboard, mouse, and telephone, and talk and hear.
- Ability to frequently sit and reach with hands and arms.
- Ability to occasionally lift and/or move up to 20 pounds.
- Ability to travel frequently within the New York City area using public transportation.
- Ability to use office equipment such as computers, copiers, printers, scanners, telephones, and calculators.
Nice To Haves
- Knowledge of city social service agencies and community-based organizations related to housing and homelessness.
- Bilingual ability.
Responsibilities
- Deliver direct tenant support services, including move-in assistance, service referrals, housing stability support, and crisis intervention.
- Meet regularly with assigned tenants on site in their apartments, in the building, in the community, and/or in the office to address challenges affecting housing stability; contact frequency is based on tenant need.
- Support tenants during move-in by orienting them to their unit, building policies, house rules, and available on-site and community-based services.
- Conduct intakes, assessments, and goal planning to identify service needs and appropriate interventions.
- Provide advocacy, problem solving, and supportive services related to tenancy issues, lease compliance, arrears prevention, and housing retention.
- Coordinate and provide referrals to internal and external service providers, including benefits and entitlements, medical, mental health, substance use, education, employment, and other community-based supports.
- Serve as a liaison with property management regarding maintenance issues, lease-related concerns, move-ins, and other tenancy matters.
- Respond to tenant crises in coordination with supervisors, building staff, and emergency, clinical, or community partners as appropriate.
- Attend appointments with tenants as needed to support access to services and resolve housing-related issues.
- Maintain complete, timely, and accurate case notes, tenant records, and service documentation in accordance with DSS AHS Master Lease program standards and organizational requirements.
- Participate in required staff meetings, case conferences, supervision, trainings, and program compliance activities.
- Meet departmental deadlines, documentation requirements, and performance expectations.
- Perform other related duties as reasonably assigned.
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What This Job Offers
Job Type
Full-time
